Shift Lead

Chaiwale & Co. is looking for a reliable responsible and hospitality-focused Shift Lead to join our team in Redlands CA!

The Shift Lead will help oversee daily café operations support and lead team members provide excellent customer service and make sure each shift runs smoothly. Were looking for someone who leads by example and is comfortable taking initiative in a fast-paced environment.

Lead and support the café team during assigned shifts

Create a friendly welcoming and positive environment for customers and team members

Ensure excellent customer service and hospitality standards are consistently maintained

Help train coach and support new and existing team members

Delegate tasks and make sure team members stay productive throughout the shift

Prepare coffee espresso drinks chai teas and other beverages

Handle food preparation and service according to food safety guidelines

Operate the POS system and assist with cash handling

Address customer questions concerns and service issues professionally

Ensure the café is clean organized stocked and properly maintained

Assist with opening and closing procedures

Monitor product and supply levels and communicate restocking needs

Follow recipes operating procedures and food safety standards

Help maintain a safe and positive work environment

Step in wherever needed to support the team during busy periods

Communicate important shift updates and issues to management

Help ensure company policies and procedures are followed

Friendly outgoing and hospitality-focused

A natural leader who can motivate and support a team

Reliable punctual and responsible

Comfortable making decisions and taking initiative

Able to remain calm and professional during busy periods

Strong at communication and problem-solving

Organized and detail-oriented

Comfortable giving direction and holding team members accountable

A team player who is willing to jump in and help with any task

Passionate about customer service coffee chai and hospitality

Comfortable handling food and beverages

Available to work weekends and holidays when scheduled

Flexible with their availability

A genuine love of chai coffee and café culture is a big plus! Experience with espresso coffee chai specialty beverages or food service is preferred. We want someone who is excited about our products and can help create a great experience for our customers.

Previous shift lead supervisor restaurant café coffee shop or hospitality experience is preferred. Were looking for someone who can lead by example but we also value strong work ethic reliability attitude and willingness to learn.

Because this position involves food and beverage service a valid Food Handler Card is required or you must be willing to obtain one.

Training will be provided at our Orange CA location for approximately one week tentatively prior to or around the start of your position.

Training will be paid and travel expenses for required training will be reimbursed.

Applicants must have a reliable means of transportation to and from the Orange training location and be able to reliably commute to the Redlands location for scheduled shifts.

At Chaiwale & Co. we want our team members to grow with us. This position provides an opportunity to develop leadership training customer service and café operations experience with potential for continued growth and additional responsibility as our team and business grow.

Location: Redlands CA

Position: Shift Lead

Employment: Full-Time

Pay: $19.00$21.00/hour tips depending on experience

Schedule: Flexible including mornings evenings weekends & holidays