Shift Lead

AFTERNOON / EVENING SHIFT LEAD - This position requires candidates availability to be afternoon evenings and weekends. Please do not apply if this is not a good fit for your schedule.

JOB DESCRIPTION

Responsibilities of Shift Lead include but are not limited to:

Leading & Coaching the Team

• Hold the team accountable

• Direct the barista station workflow and maintain quality and speed of service

• Maintain confident positive demeanor during stressful circumstances

• Provide feedback and encouragement to employees

• Field Team member questions and customer inquiries/complaints.

• Give feedback to the manager weekly on staff development disciplinary issues or any customer issues.

• Use good judgment to know when to contact Store Manager with emergency situations

Paperwork Tasks & Meetings

• Complete Goal Charts assigned daily by MIT ASM or Store Manager. (Smile per hour daily sales goals product mix upselling charts etc.)

• Utilize the Shift Lead checklist in its entirety each shift

• Provide assistance in the training of new employees

• Other tasks as assigned by ASM and Store Manager at their discretion

• Attend monthly/quarterly team meetings with the Store Manager and/or DM. Bring any ideas for growth professional development needs and questions to this meeting.

Schedule

Serve as the Manager when Store Manager is off shift

• Lead and coach your team through rushes

• Uphold strong customer service

• Maintain store cleanliness both inside and outside

• Upsell drink size food and drink add-ins

• Hold team members accountable for all company policies and procedures

• Serve as point of contact for team member questions

Maintain flexibility to work nights and weekends 2 closing shifts are required.

Same Store Sales Growth

• Work closely with Store Manager and Store Owner to maximize same store sales growth and customer retention

• Uphold the integrity of the3Amazings- amazing people serving amazing drinks amazingly fast

• Uphold the company core values in all we do - Integrity Love Humility Courage.

• Upselling - of drink size food and drink add-ins.

• Beating the Scooters System Averages - grow store sales at a rate that beats the Scooters System Average on a quarterly basis.

HAVE FUN COACH YOUR TEAM & MAKE THE DAY OF THOSE AROUND YOU!!!

Established in 1998 Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooters Coffee may be one of the fastest-growing specialty coffee brands but simplicity is at our core: sustainably-sourced ingredients we handcraft into believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity love humility and courage and we are looking for talented passionate amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.

Required Experience:

Manager