SERVPRO Customer Experience Manager
Job Location:
Elkridge, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Competitive compensation
- Superior benefits
- Career progression
- 401k
- Health care benefits
- Flexible work/life balance
- Professional development
- Assist in hiring office personnel and ensure employment best practices and compliance
- Manage the training and development plans for office team
- Manages sales leads and conversions
- Direct and train all call takers to be selling the brand saying YES and own the entire customer experience
- Oversee performance management for office team
- Oversee the adequate coverage for our customers 24/7 for the phones and work directly with production for their on-call coverage
- Verify and analyze franchise performance reports for the front end operation
- Assist with office staffing and compensation plan as needed
- High school diploma/GED; Associate degree or Bachelors degree preferred
- At least 3 year of management and/or supervisory experience
- At least 3 year of customer service and/or office-related management experience or this can be substituted with industry experience
- Excellent written and verbal communication skills
- Exceptional organization and planning capabilities strong attention to detail
- Highly energetic and motivated leader that understands the importance of collaboration with other managers staff and executive leadership
- Management and participation in an on-call rotation for covering phones evenings and weekends to meet the demands of our cutomers
- The buck stops here in managing and handling all customers concerns both timely and professionally
- In-office at Elkridge location Mon-Fri 8-5p
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
Manager
About Company
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
