Servicing, Efficiency & Transformation (SET) Associate

At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Freddie Mac Multifamily Loan Servicing seeks a Servicing Efficiency & Transformation (SET) Associate to drive operational excellence automation data analytics and platform initiatives. This role connects business operations with technology to modernize servicing processes reduce risk enhance reporting and improve efficiency.

The SET team supports core servicing functions for active Multifamily loans and securities focusing on automation analytics system implementation process redesign vendor coordination and business intelligence. Our work improves efficiency controls reporting and advances Freddie Macs mission in the rental housing market.

You will develop automation solutions support technology initiatives deliver business intelligence and enhance servicing processes. Collaborate across departments to identify opportunities solve challenges and implement scalable solutions.

• Automation & Process Improvement:Design develop and maintain automation using Python SQL Power Automate SharePoint and AI tools. Identify and eliminate manual processes; drive workflow optimization.
• Data Analytics & Business Intelligence:Build dashboards and reports with Tableau Power BI and SQL; analyze data for trends and risks; deliver management reporting and actionable insights.
• Product & Platform Support:Participate in technology initiatives gather requirements support implementation/testing and act as liaison between business and tech teams.
• Systems Testing & Release Management:Develop test scripts support UAT track defects and document testing activities.
• Financial Operations & Servicing Support:Assist with financial processing reconciliation reporting and operational risk management.
• Vendor & Partner Management:Coordinate with internal/external partners and vendors; resolve issues and facilitate cross-functional initiatives.

• Bachelors degree in related field or equivalent experience

• 0 - 2 years in business analysis data analytics automation or servicing operations

• Strong SQL Excel and experience with Tableau/Power BI

• Analytical problem-solving and communication skills

• Ability to manage multiple priorities independently

• Python Power Automate SharePoint workflow tech experience

• Multifamily mortgage servicing or financial operations experience

• Product support testing UAT release management Tableau/SharePoint admin preferred

• Experience with AI-enabled tools preferred

• Automation mindset business curiosity technical adaptability

• Operational excellence problem-solving collaboration

• Initiative and continuous learning

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilance-first approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more please visit and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.