Services Solution Engineer I
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Job Summary
AppLogic Networks powers the networks behind AI and the critical applications people rely on every day. We help network owners service providers and Enterprises understand how applications perform how users experience them and where action is needed to improve quality efficiency security and profitability. Our software combines application intelligence experience visibility contextual insights and real-time control to help customers elevate observability and do more with the networks they already run. As AI reshapes how the world works connects and communicates AppLogic Networks helps ensure modern applications run smoothly across any network from the consumer edge to the data center. Join our team and help build the software that makes networks smarter more adaptive and ready for what comes next.
The Role
As part of a global Customer Success organization you will play a critical role in how customers successfully deploy integrate and operate Sandvine solutions in real production environments.
This role sits at the intersection of technical deployment troubleshooting and customer engagement. You will work handsâon with networking Linux systems cloud platforms and automation tools to support postâsales implementations for customers and partners worldwide. Your work will directly impact customer satisfaction solution performance and longâterm adoption.
Roles and Responsibilities
- Design implement and integrate Sandvine solutions into customer production environments.
- Perform system installations configuration and deployment testing across onâprem virtualized and cloud platforms.
- Troubleshoot and resolve software hardware and network issues during deployments and postâdeployment.
- Optimize solutions for customerâspecific network architectures and use cases.
- Create and maintain technical documentation including deployment guides and postâdeployment reviews.
- Communicate technical concepts clearly to both technical and nonâtechnical stakeholders.
- Collaborate with internal teams to meet project timelines and delivery commitments.
- Stay current with evolving technologies and leverage AI tools to improve delivery and troubleshooting.
What You Will Bring
Required Skills and Experience
- Solid understanding of networking fundamentals including IP TCP/IP and protocols such as RADIUS DNS and DHCP.
- Handsâon experience with Linux systems for configuration and troubleshooting.
- Experience with scripting or programming (Python Bash or similar).
- Exposure to cloud and virtualization technologies such as AWS Kubernetes or KVM.
- Strong problemâsolving skills with attention to detail.
- Clear written and verbal communication skills.
- Ability to work effectively in a fastâpaced changing environment.
- Handsâon experience using AI tools to support project delivery.
- Preferable a USA citizen
Desired Skills and Experience
- Familiarity with web technologies such as HTML5 and REST APIs.
- Exposure to network hardware (Cisco Juniper or similar).
- Knowledge of telecom and wireless technologies (WiFi 4G 5G).
- Experience with network monitoring tools or SQL databases.
- Relevant certifications such as CCNA AWS Associate or Red Hat Linux.
Work Experience Education and Certifications
- Bachelors degree in computer science IT Electronics or a related field
- 01 year in a technical role (internships or project experience welcomed)
AppLogic Networks provides pay ranges representing its good faith estimate of what the organization reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position the qualifications of the selected candidate departmental budget availability internal equity geographic location and external market pay for comparable jobs.
Pay Range- $75000 - $95000
AppLogic Networks provides pay ranges representing its good faith estimate of what the organization reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position the qualifications of the selected candidate departmental budget availability internal equity geographic location and external market pay for comparable jobs.
We offer competitive salaries and a comprehensive benefit package including health insurance and other perks to ensure the well-being and financial security of our eligible employees As part of the total compensation at AppLogic Networks the role may be eligible for additional benefits including annual profit sharing commissions for sales roles and comprehensive benefits package.
Real People. Real Conversations.
This is an active vacancy and we are actively looking to fill this role.
We want to be transparent about how we hire: every application we receive is reviewed by an actual member of our Talent Acquisition team. No algorithm decides your fate here. We use AI tools internally for administrative tasks but those tools have zero involvement in reviewing resumes or making any candidate-related decisions. You will always be evaluated by a person who takes the time to look at your full application.
Required Experience:
IC
About Company
Sandvine helps organizations run world-class networks with Active Network Intelligence, leveraging machine learning analytics and closed-loop automation to identify and adapt to network behavior in real time. With Sandvine, organizations have the power of an intelligent automated plat ... View more
