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Services Coordinator Dispatch
Job Location:
Job Location:
Jonesboro, GA - USA
Hourly Salary:
USD 17 - 18
Hourly Salary:
Posted:
21 August 2026 (22 hours ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
THIS IS NOT A REMOTE OR HYBRID POSITION. YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO AR.
The Services Coordinator- Dispatch is responsible for managing and coordinating service calls and project work for low-voltage and telephony systems. Acting as the central point of intake triage scheduling and communication the Services Coordinator ensures the right technicians tools resources and information are aligned to meet service commitments and customer expectations.
The ideal candidate thrives in a fast-paced environment excels at multitasking and can effectively coordinate among field technicians customers vendors carriers and internal teams. This position plays a critical role in minimizing customer downtime supporting emergency response activities and delivering an exceptional service experience.
Responsibilities:
Qualifications:
What We Offer:
Who We Are:
Were not just another IT services firmwere architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect communicate and create value in the digital landscape. As a national leader in IT service delivery were seeking sharp results-driven professionals to join our team and push the boundaries of whats possible.
At Optus weve cultivated an environment where innovation thrives collaboration is second nature and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us youll be part of a dynamic force thats setting new standards in IT service excellence.
Physical Demands / Working Conditions:
Ability to read write and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs. periodically throughout workday. Ability to stand walk climb stairs sit in one place squat and kneel continuously throughout day. Ability to reach bend and twist continuously throughout day. Ability to use hands for gripping and squeezing as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.
Equal Opportunity M/F/Disability/Vet Employer
The Services Coordinator- Dispatch is responsible for managing and coordinating service calls and project work for low-voltage and telephony systems. Acting as the central point of intake triage scheduling and communication the Services Coordinator ensures the right technicians tools resources and information are aligned to meet service commitments and customer expectations.
The ideal candidate thrives in a fast-paced environment excels at multitasking and can effectively coordinate among field technicians customers vendors carriers and internal teams. This position plays a critical role in minimizing customer downtime supporting emergency response activities and delivering an exceptional service experience.
Responsibilities:
- Receive review prioritize and manage incoming service requests ensuring all necessary information is collected for accurate scheduling and resolution.
- Dispatch and coordinate field technicians based on skills availability location and service requirements.
- Schedule service calls emergency requests project work and follow-up visits while managing access requirements and scheduling constraints.
- Serve as the primary point of contact for customers providing appointment confirmations service updates and status communications.
- Coordinate resources materials equipment vendors and third-party partners to support successful service delivery.
- Maintain accurate service records documentation technician updates and service status tracking within service management systems.
- Monitor service progress to support SLA compliance and timely resolution of customer issues.
- Escalate critical service issues as needed and support Service Managers with urgent dispatch scheduling and operational needs.
- Assist in coordinating emergency service requests and mission-critical customer incidents to minimize downtime and ensure customer satisfaction.
Qualifications:
- 1 years of experience in dispatching service coordination logistics customer support or a related administrative role preferred.
- Strong organizational scheduling and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills with a customer-focused approach.
- Detail-oriented with strong problem-solving abilities and a commitment to accuracy.
- Proficiency with Microsoft Office and scheduling dispatch or service management software; ability to quickly learn new systems and tools.
- Experience supporting field service operations telecommunications low-voltage systems or coordinating field technicians is preferred.
- Familiarity with Service Level Agreements (SLAs) and service delivery metrics is a plus.
What We Offer:
- Hourly pay between $16/hr. - $18/hr. based on experience.
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Who We Are:
Were not just another IT services firmwere architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect communicate and create value in the digital landscape. As a national leader in IT service delivery were seeking sharp results-driven professionals to join our team and push the boundaries of whats possible.
At Optus weve cultivated an environment where innovation thrives collaboration is second nature and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us youll be part of a dynamic force thats setting new standards in IT service excellence.
Physical Demands / Working Conditions:
Ability to read write and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs. periodically throughout workday. Ability to stand walk climb stairs sit in one place squat and kneel continuously throughout day. Ability to reach bend and twist continuously throughout day. Ability to use hands for gripping and squeezing as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.
Equal Opportunity M/F/Disability/Vet Employer
Required Experience:
Senior IC
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
