ServiceNow Project Manager Delivery Manager

CGI Federal is seeking an experienced ServiceNow Project Manager / Delivery Manager to lead delivery governance and modernization efforts across enterprise ServiceNow programs in a fast-paced federal environment. This role is responsible for guiding cross-functional teams coordinating complex implementation activities driving platform strategy execution and ensuring all project milestones deliverables and operational outcomes are achieved successfully.

Lead end-to-end delivery of complex ServiceNow initiatives across ITSM ITOM (HAM/SAM) CMDB/Discovery HRSD CSM CMP and related modules.
Drive program governance oversight planning and prioritization across multi-team and multi-vendor workstreams.
Build and manage detailed project schedules RAID logs dashboards ROMs and contract deliverables in alignment with federal standards.
Coordinate sprint ceremonies release readiness production deployment activities integration planning and UAT execution.
Facilitate stakeholder engagement across CIO offices platform owners PMOs and business units to ensure alignment and transparency.
Deliver high-quality executive communication status reports modernization updates and project health assessments.
Oversee dependency management cross-team resource coordination and issue escalation/resolution processes.
Ensure compliance with security/ATO documentation platform governance and user training/enablement requirements.
Support demand management intake workflows and enterprise ServiceNow portfolio management processes.

Ability to obtain and maintain a Public Trust clearance
Bachelors degree 10 years of relevant IT or project management experience (or equivalent experience in lieu of degree)
8 years leading project/program management in enterprise technology environments
Demonstrated experience delivering large-scale IT implementations including governance oversight and executive stakeholder engagement
3 years managing ServiceNow implementation programs within a federal agency or equivalent transformation environment
Working knowledge of ServiceNow administration/configuration platform operations and module functionality
Strong proficiency with MS Office especially PowerPoint and Excel for executive-level communication
Hands-on experience with project management tools such as Jira and MS Project
Exceptional communication stakeholder management organizational awareness and problem-solving skills
Ability to work on-site 5 days per week in Woodlawn MD

Desired Skills & Certifications

ServiceNow certifications (CSA CAD CISITSM CISSAM CISAPM etc.)
Experience interacting with SSA or other federal clients and familiarity with federal delivery cadence
Background in Agile hybrid or traditional project management frameworks
PMP Scrum/Agile SAFe or related delivery certifications
Experience with ATO/security documentation FedRAMP alignment and platform governance
Demonstrated ability to manage matrixed teams and coordinate across architecture development operations and business units

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89600.00 $218200.00.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

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