ServiceNow Practice Lead

WHO WE ARE:
Founded in 2007 DTI (Diversified Technology Inc.) is a growing IT Consulting/Staffing firm based in downtown Chicago.

WHAT WE DO:
We focus on providing delivery staffing and supported services such as enterprise integration/implementations including but not limited to CRM EAM ERP PMO and QA. We service clients in SLED (state/local govt & education) financial services fortune public utility as well as regularly partnering with Big 4 SI partners.

Job Summary:
We are looking for a hands-on entrepreneurial ServiceNow Practice Lead to build and grow our ServiceNow consulting capability within a small but dynamic IT services firm in Chicago this strategic role you will define and execute the vision for the practice lead end-to-end ServiceNow implementations and serve as the primary advisor to clients. Youll work closely with senior leadership manage a lean team and be directly involved in delivering solutions while scaling the practice to meet growing demand. The ideal candidate brings deep expertise in the ServiceNow platform a strong consulting background and the flexibility to wear multiple hats in a fast-paced evolving environment. You will need to be comfortable working with a lean team scaling operations as we grow.

Location: Chicago IL (Onsite Required)
This is an onsite position based in Chicago.
Candidates must also be flexible and open to travel as needed Key Responsibilities:

• Practice Leadership:
  • Develop and execute the strategic roadmap for the ServiceNow practice in alignment with company goals.
  • Define service offerings and go-to-market strategies for ITSM ITOM HRSD CSM SecOps and custom ServiceNow applications.
  • Build and lead a team of ServiceNow consultants developers architects and engagement managers.
• Client Engagement & Delivery:
  • Serve as a trusted advisor to clients providing strategic guidance on ServiceNow implementations and roadmaps.
  • Oversee the delivery of complex ServiceNow projects ensuring high-quality results on-time completion and customer satisfaction.
  • Partner with clients to design and implement scalable sustainable and innovative ServiceNow solutions.
• Sales & Business Development:
  • Collaborate with the sales team to support pre-sales efforts including RFP responses solution demos and scope definition.
  • Drive revenue growth by identifying new opportunities within existing accounts and cultivating new client relationships.
  • Represent the ServiceNow practice in industry events webinars and marketing initiatives.
• Team Development:
  • Mentor and retain top ServiceNow talent.
  • Manage ongoing training and career development opportunities for team members.
  • Promote a culture of innovation collaboration and continuous improvement.

Qualifications:

• Experience establishing a ServiceNow practice within a consulting firm.
• Bachelors degree in Computer Science Information Technology or a related field (Masters preferred).
• 10 years of experience in IT consulting or professional services with at least 5 years focused on ServiceNow.
• Proven experience leading ServiceNow implementations across multiple modules.
• ServiceNow certifications such as CSA CIS (ITSM HRSD ITOM etc.) and CTA preferred.
• Strong knowledge of ITIL Agile delivery and enterprise architecture principles.
• Excellent communication leadership and stakeholder management skills.

Preferred Skills:

• Ability to translate business needs into technical solutions and articulate value propositions.
• Familiarity with cloud platforms (AWS Azure) DevOps tools and integration strategies.

What We Offer:

• Competitive salary and performance-based bonus
• Health dental vision and retirement benefits
• Professional development support and certification reimbursement
• Opportunity to shape the direction of a growing practice within a dynamic consulting firm

Please click on the link below for our company benefits
is an Equal Opportunity Employer. We do not discriminate based on race color religion sex gender identity sexual orientation national origin ancestry age disability marital status veteran status or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply and employment decisions are based solely on merit qualifications and business needs.