ServiceNow Platform Manager

Job Title

Position Overview

Shaw Industries Group Inc. is a leader in flooring and other surface solutions designed for residential housing commercial spaces and outdoor environments. Leveraging strengths in design innovation and operational excellence the company takes a people-centered customer-focused and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex COREtec Shaw Floors Patcraft Philadelphia Commercial Shaw Contract Shaw Sports Turf Shawgrass Southwest Greens Watershed Geo and more. Headquartered in Dalton Georgia Shaw is a wholly owned subsidiary of Berkshire Hathaway Inc. with more than $6 billion in annual sales and 18000 associates worldwide.

Job Description:

Working closely with and reporting to the Vice President of IT User Experience this position will lead our service delivery space in the strategy design implementation integration and support of key service systems namely ServiceNow.

This role will work collaboratively with our IT leaders and business partners across the enterprise to plan strategically so that we can ensure our service systems support timelyconsistentand quality services to be delivered. This will be critical inestablishingthe framework and foundation for our overall IT service delivery improvement initiative.

This role will provide leadership in the design implementation and support of our ServiceNow addition the person will work closely with all levels of management from the business and IT to ensure we understand business requirements to drive results in growing the use of self-service andautomations. This role will also be a key player in exposing the enterprise to the capabilities of ServiceNow thereby increasing the use and value of ServiceNow applications.

This person will work across all areas in IT (applications and technology) to ensure we are following established core standards and guidelines across all architectures security technology and compliance.

Responsibilities:

Business Relationship Management

• Assist in providing leadership and vision to business unit leaders to identify strategic directions requiring systems solutions define business application requirements and deliver system and process solutions for those requirements.

• Responsible for the stability quality maintenance and enhancements of ServiceNow applications

Staff Requirements

• Responsible for building and growing a team of technical professionals responsible for the design build implementation integration and support of technical service solutions.

• Work with all team members and follow our established PX (performance experience) process to ensure we are giving our team timely feedback to help them with their continued growth and professional development.

• Provide mentoring opportunities across the organization.

• Establish goals and objectives for all team members and the team as a whole

• Promote and inspire a culture of excellence with our IT leaders and associates through the effective application of the ShawWay and Performance Experience (PX)

Project Management

• Provides oversight and leadership to manage multiple complex projects and initiatives that deliver high quality systems on-schedule on-budget to the committed scope.

• Develops project resource requirements and works with appropriate organizational units to acquire resource commitments.

• Ensures compliance with the established Shaw IT development methodology and standards

Technology Management

• Provides strategic and technical leadership with regard to the implementation of core service systems and works closely with others in applications development and technical support to ensure the developed applications conform to enterprise standards.

• Work with our IT and business partners to leverage AI and machine learning to assist in service delivery to the enterprise.

• Actively research future systems solutions by balancing technology innovation industry trends voice of the customer and internal business needs.

• This position will work with both internal teams and outside vendors to help provide solutions and architecture that will deliver solutions faster to our business.

Competencies:

• Create strategic plan

• Demonstrate Strategic Influence

• Drive Innovation

• Lead Change

• Coach and Develop Others

• Build Trusting Relationships

Position Requirements

• 4 Year Degree in IT Computer Science or other four year degree

• At least 7 years of experience in a medium to large-scale enterprise IT or business leadership capacity.

• At least 3years experienceimplementing and supportingapplications preferrablyServiceNow

• Technical application leadership required

• Must have demonstrated the ability to lead coach and mentor others

• Excellent oral and written communication skills.

• Must be able to present to all levels of management

• Proven ability to improve processes and provide/carry out cost reduction initiatives.

• Familiarity with ITIL practices

PREFERRED:

• 10 years experience in a medium to large-scale enterprise IT or business leadership capacity

• 5 years experience in the Implementation and support of ServiceNow preferably with several of the following ServiceNow applications: ITOM ITSM CSM ITBM HAM SAM Procurement and Financial Modeling

• ITIL Certification

• ServiceNow Certifications

*This position is primarily a hybrid role requiring onsite presence in the Dalton GA office 2-3 days per month (subject to change based on business needs). Candidates located within reasonable proximity to Dalton are preferred; however remote candidates with highly relevant experience and qualifications may be considered.

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