ServiceNow Platform Developer

CSUN strives to be a destination workplace where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success both for our students and our employees. We have a relentless passion for celebrating diversity equity and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do and enjoy the unique value the CSUN community can offer. If this sounds like you youve come to the right place. Learn more: Duties

Under general supervision the ServiceNow Platform Developer develops configures tests deploys and supports scalable ServiceNow solutions. The position builds workflows integrations applications and AI-enabled capabilities while supporting platform architecture security automation data integrity and effective digital service delivery throughout the university.

• Configures develops tests deploys and supports ServiceNow platform solutions that deliver digital services workflow automation knowledge management service request fulfillment and self-service capabilities supporting university academic administrative and operational needs.
• Develops and configures ServiceNow applications data models integrations catalogs workspaces portals and user experiences using native tools such as App Engine Studio ServiceNow Studio JavaScript Glide APIs UI Builder Next Experience IntegrationHub and related platform technologies.
• Engineers and supports backend integrations using APIs web services (REST/SOAP) Integration Hub import sets transform maps webhooks and MID Servers to connect ServiceNow with other core enterprise university and vendor systems.
• Develops and maintains the platforms foundational data layer implementing and maintaining accurate Configuration Management Database (CMDB) structures configuration items (CIs) and asset relationships in strict alignment with Common Service Data Model (CSDM) principles.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: to a Bachelors degree in a related field in Computer Science Information Systems Information Technology Software Engineering Business Information Systems or a related field.

Preferred Qualifications

• Certified System Administrator (CSA) relevant Certified Implementation Specialist credential or ITIL Foundation.
• Experience acting as a technical change agent supporting legacy system migration business process modernization and digital service delivery in a complex enterprise or higher education environment.
• Experience supporting training or providing technical guidance to interns student employees or junior developer teams.
• High-level understanding of ServiceNow licensing structures roles and platform entitlement boundaries to avoid unintended license consumption during development and module expansion.
• Equivalent to one to two years of relevant technical experience developing configuring integrating administering testing or supporting ServiceNow or a comparable enterprise application workflow or service management platform is preferred. Internships student employment and substantial applied project experience may be considered.
• Hands-on experience with platform configuration or development including scripting workflow automation application building integrations or deployment.
• Experience integrating ServiceNow with platforms such as PeopleSoft Common Human Resources System (CHRS) Campus Solutions Common Financial System (CFS) SAP Concur Oracle EPM JAGGAER (procure to pay) Intune JAMF Microsoft Entra and other enterprise solutions.

Knowledge Skills & Abilities

• Capacity to rapidly learn new platform capabilities adopt emerging AI/automation tools apply feedback and take on increasingly complex development responsibilities.
• Proven ability to design develop test and maintain scalable ServiceNow solutions; including but not limited to scoped applications enterprise workflows App Engine projects and complex integrations using Glide APIs JavaScript and Flow Designer.
• Strong business systems analysis skills with the ability to translate operational challenges into digital forms workflows routing logic and role-based automated service experiences.
• Working knowledge of Graph Connectors APIs web services JSON/XML data modeling SSO logging error and exception handling and MID Server configuration and administration.
• Strong interpersonal skills with the ability to work effectively with both technical and nontechnical stakeholders manage priorities and communicate technical concepts clearly to secure buy-in.
• Hands-on ability to align custom tables assets and configuration items with Common Service Data Model (CSDM) standards and manage data imports using Identification and Reconciliation Engine (IRE) rules. Practical experience securing platform data through Access Control Lists (ACLs) role-based access control (RBAC) and scoped application boundaries.
• Hands-on experience executing family upgrades and patch cycles managing instance health and utilizing native tools (e.g. Instance Security Center HealthScan) to identify and remediate platform vulnerabilities. Working knowledge of ServiceNow deployment methodologies including Update Sets Application Repository source control integrations and structured release management practices.
• Ability to manage assigned technical workstreams track deliverables against project timelines and deliver high-quality work in a structured IT environment.
• ServiceNow Certified Application Developer (CAD)

Pay Benefits & Work Schedule

• The university offers an excellent benefits package including but not limited to: medical dental vision retirement & savings tuition waiver and more.
• Classification: 0471 / Software Developer II / Grade 1
• The anticipated HIRING RANGE is $6492 $8234 per month dependent on qualifications and experience. The salary range for this classification is: $6492 - $9458 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (3 days in office 2 days remote); however this is subject to change based on student and/or operational needs.

General Information

• Applications received through October 23 2026 will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process please visit this link: CSU recommends that faculty staff and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2 the virus that causes COVID-19 and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age Disability (physical or mental) Gender Gender Identity (including Nonbinary or Transgender) Gender Expression Genetic Information Marital Status Medical Condition Nationality Pregnancy or related conditions Race or Ethnicity (including color caste or ancestry) Religion or Religious Creed Sex (including Sex Stereotyping or Sex Characteristics) Sexual Orientation and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at .

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