ServiceNow Platform Architect (HRSD & ITSM)

Role Descriptions:

• We are looking for a senior ServiceNow Platform Architect to own the platform end-to-end drive architectural strategy and deliver scalable secure and business-aligned solutions.
• This role requires deep expertise in HRSD ITSM portal technologies and integrations along with strong stakeholder engagement at leadership levels.

Key Responsibilities:

• Platform Ownership: Own the ServiceNow platform strategy architecture governance and roadmap.
• Solution Architecture: Lead architecture across HRSD and ITSM including Employee Center / Service Portal / UI Builder.
• Integration Leadership: Design and govern enterprise integrations (REST/SOAP IntegrationHub MID Server).
• Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs.
• Governance & Quality: Define standards best practices and ensure performance and security.
• Team Leadership: Mentor architects and developers; drive technical excellence.

Core Expertise:

• ITSM (Incident Problem Change Request)
• HRSD (Case Management Lifecycle Events Employee Center)
• Service Portal / UI Builder
• CMDB CSDM
• Flow Designer JavaScript scripting ACLs performance tuning
• Integration: REST/SOAP APIs IntegrationHub MID Server SSO LDAP OAuth

Mandatory Certifications:

• CTA (Certified Technical Architect) - MUST HAVE
• CIS-HRSD (Certified Implementation Specialist - HRSD) - MUST HAVE
• Leadership Expectations
• Proven end-to-end platform ownership
• Strong enterprise architecture mindset
• Excellent communication and stakeholder management
• Ability to drive strategic decisions and roadmap planning
• Success Measures
• Scalable and stable platform architecture
• High stakeholder satisfaction
• Strong governance with minimal technical debt
• Successful delivery of HRSD & ITSM transformations