ServiceNow ITOM Specialist

In the assigned Job Role of Infrastructure Consultant 2 your Area Of Responsibility will be as below:

Collaborate with internal and client teams to resolve complex incidents conduct root cause analyses and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure prepare actionable assessment reports and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable cost-effective IT infrastructure solutions review reusable components and develop technical documentation for deployed systems
Align release schedules and environment readiness execute deployments as per protocols perform post-deployment testing and manage version control to track changes
Co-ordinate maintenance schedules emergency fixes and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems coordinate insights on system behavior and support capacity planning to optimize performance
Conduct security checks recovery drills and compliance audits implement security measures and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities analyze existing infrastructure processes and propose enhancements for efficiency gains
Act as liaison with onsite offshore and vendor teams to document project requirements ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:

A collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions
A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
Focused approach towards deployment management system optimization and process automation initiatives including sector specific focus
The ability to work with cross-functional teams

Overview
The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI cloud and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions enhance customer experiences and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. Youll have the opportunity to work with cutting-edge AI technologies collaborate with industry experts and contribute to transformative projects across banking wealth management and insurance sectors. If youre passionate about AI and eager to make a significant impact the Infosys Financial Services unit is the perfect place for you to grow and excel.

Required Skill and Experience
Experience and proven specialization in design and hands-on implementation of ServiceNow ITOM Discovery Service Mapping Event Management and Orchestration with deep understanding on IT Infrastructure.

Experience in design and implementing CSDM framework and CMDB

Strong hands-on experience implementing and supporting ServiceNow Discovery. Expertise with MID Server configuration Discovery Patterns Sensors Identification & Reconciliation Engine (IRE) and CMDB health.

Experience in integrating discovering and managing AWS Azure GCP cloud resources within ServiceNow CMDB.

ServiceNow Discovery MID Server configuration Discovery Patterns & Sensors Identification & Reconciliation Engine (IRE) CMDB and CSDM hands-on implementation and Troubleshooting experience

Cloud resources integration and discovery AWS Azure and GCP resources within ServiceNow CMDB

Python scripting for automation and tooling

Cloud infrastructure concepts & networking general cloud/networking knowledge

AI-assisted development tools GitHub Copilot ServiceNow AI tools GenAI coding assistants

Preferred Skill and Experience
ITOM developer experience in some or all ITOM application areas (Service Mapping SAM Event Management Orchestration)

Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation/parsing

ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired

Integration experience (SOAP REST and JSON as well as JDBC and file imports)

Administration of a ServiceNow instance including the management of users groups and roles ACLs business rules workflows UI actions UI policies dictionary experience a plus

AWS experience -extensive AWS expertise is a plus

Experience with enterprise-scale ServiceNow deployments

Additional Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.