ServiceNow ITAM & CMDB Developer

ServiceNow ITAM & CMDB Developer

We are seeking a detail-oriented CMDB & IT Asset Management Business Analyst to support the governance operational compliance lifecycle management and data quality of our ServiceNow CMDB and IT Asset Management (ITAM) repositories.

This role serves as a critical liaison between IT Infrastructure Asset Management Procurement Finance and Service Management teams to ensure asset records configuration data and lifecycle information remain accurate complete and aligned with organizational standards. The successful candidate will be responsible for analyzing data identifying gaps producing operational reports driving remediation efforts and providing actionable insights to improve CMDB and asset management maturity.

Key Responsibilities:

CMDB Governance & Data Management

Monitor and maintain CMDB data quality completeness and compliance.

Analyze Configuration Item (CI) relationships and data integrity issues.

Identify and track orphaned duplicate stale or inaccurate records.

Support CMDB governance processes and compliance initiatives.

Collaborate with technical teams to remediate CMDB discrepancies.

IT Asset Management (ITAM)

Track hardware and software assets throughout their lifecycle.

Reconcile asset inventories against procurement and financial records.

Identify asset lifecycle gaps aging assets and compliance risks.

Support asset audits and inventory validation activities.

Partner with procurement and asset owners to resolve data inconsistencies.

Business Analysis & Reporting

Develop operational dashboards and lifecycle reporting.

Analyze trends exceptions and KPIs related to CMDB and ITAM performance.

Generate executive-level reports and recommendations.

Create data-driven insights to support decision-making and governance reviews.

Document business requirements and improvement opportunities.

Stakeholder Management

Work closely with Infrastructure Service Management Procurement Finance and Vendor Management teams.

Facilitate discussions to resolve process gaps and data quality issues.

Coordinate remediation activities and track action items to closure.

Support governance meetings and provide status updates on key initiatives.

Process Improvement

Identify opportunities to improve CMDB and ITAM processes.

Assist in defining governance controls and operational standards.

Recommend automation opportunities to improve data accuracy and efficiency.

Support continuous improvement initiatives within ServiceNow CMDB and ITAM functions.

Primary Skills

ServiceNow CMDB

IT Asset Management (ITAM)

Business Analysis

Data Analysis and Reporting

IT Infrastructure Concepts

Microsoft Excel (Advanced)

Stakeholder Management

Process Documentation

Data Quality Management

Secondary Skills (Preferred)

ServiceNow Discovery

HAM Pro / SAM Pro

Power BI

SQL

ServiceNow Reporting & Dashboards

Procurement & Vendor Management

IT Financial Management

ITIL Foundation Certification

Qualifications

3 years of experience in Business Analysis CMDB ITAM Asset Management or Service Management environments.

Experience working with ServiceNow CMDB and IT Asset Management modules.

Strong analytical and reporting capabilities.

Excellent communication and stakeholder management skills.

Ability to translate operational data into actionable business insights.