ServiceNow Discovery Developer

CGI is seeking a ServiceNow Discovery Developer to develop customize and support ServiceNow Discovery capabilities within a large enterprise environment. The role will focus on identifying infrastructure servers network technologies and cloud resources and ensuring accurate configuration data is populated into the CMDB.

The developer will build and customize ServiceNow Discovery patterns configure Service Graph Connectors and other data ingestion mechanisms troubleshoot Discovery and CMDB data quality issues and validate configuration items and relationships. The position works closely with ServiceNow infrastructure network server cloud IT asset management and operations teams.

This is a hands on ServiceNow development and configuration role requiring candidates who can customize Discovery beyond standard out of the box implementations and troubleshoot complex identification connectivity connector and data ingestion issues.

This position is required in one of the following locations: Lafayette LA Knoxville TN Birmingham AL or Columbia SC

. Develop and customize ServiceNow Discovery patterns.
. Configure and support Service Graph Connectors and other CMDB ingestion mechanisms.
. Discover and onboard on premises infrastructure servers network technologies and related enterprise resources.
. Troubleshoot Discovery failures incomplete identification pattern errors connector issues and connectivity problems.
. Investigate duplicate inaccurate or incomplete configuration items.
. Validate discovered configuration items and improve CMDB data quality and accuracy.
. Support hardware and software asset data and related IT asset management processes.
. Customize ServiceNow functionality to meet organizational requirements rather than relying solely on out of the box capabilities.
. Work with infrastructure network server cloud asset management and operations teams to resolve Discovery issues.
. Use AI assisted development tools appropriately to accelerate development and troubleshooting.
. Support the operational stability of the ServiceNow Discovery and CMDB environment.

. 5 years of ServiceNow development experience including hands on Discovery and CMDB work.
. Strong hands on ServiceNow Discovery experience.
. Experience developing and customizing Discovery patterns not simply configuring out of the box Discovery.
. Strong understanding of ServiceNow CMDB configuration items relationships and data quality.
. Experience with Service Graph Connectors or comparable CMDB data ingestion methods.
. Experience onboarding infrastructure and technology data into the CMDB through multiple ingestion approaches.
. Understanding of server network hardware software and infrastructure discovery.
. Ability to troubleshoot Discovery failures pattern errors identification issues credential/connectivity problems and connector failures.
. Experience identifying and resolving duplicate or inaccurate configuration items and other CMDB data quality issues.
. Ability to customize ServiceNow functionality based on enterprise requirements.
. Strong analytical troubleshooting and attention to detail.
. Ability to work effectively across infrastructure network server cloud asset management and operations teams.
. Familiarity with AI assisted development tools such as Copilot ChatGPT or comparable technologies.

Desired Skillset:
Preferred: Python scripting/development AWS or broader cloud discovery experience and IT asset management experience.

Educational Requirements:
Bachelors degree in Computer Science Information Systems Information Technology Engineering or a related technical field.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95700.00 $123800.00.

CGIs benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation holidays and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

• Detail-oriented
• ServiceNow

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You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.