ServiceNow Developer

Leidos is looking for a ServiceNow Developer to support ongoing ServiceNow continuous improvement projects of an existing ServiceNow implementation for an enterprise. The successful candidate will be eager to learn adapt to client needs and support the implementation of the ServiceNow roadmap. The ServiceNow Developer will collaborate with a diverse workforce within a matrix environment and communicate effectively while helping gather and document requirements from stakeholders working alongside the team to build upon the existing ServiceNow foundation.

As a ServiceNow Developer you will play a supporting role in designing developing and implementing solutions within the ServiceNow platform. You will help maintain and support continual service improvements on modules such as: ITSM ITOM CSM ITAM CMDB HAM and HRSD.

This position is remote. However candidates must be willing to work east coast core work hours and are to be local to the Washington DC area.

Qualifications:

• Bachelors degree in a related field or equivalent practical experience
• 12 years of experience with the ServiceNow platform or demonstrable foundational knowledge of its architecture and capabilities.
• Exposure to design development or support tasks on a platform or software project.
• Basic familiarity with ITSM ITOM and ITAM concepts.
• Shows initiative asks good questions and is a proactive self-starter who seeks feedback.
• Positive attitude willingness to learn and team-oriented mindset.
• Good communication and organizational skills.
• Willingness to work within an Agile framework: participate in daily scrums and ceremonies and update stories in ServiceNow to document progress.
• Interest in or exposure to ServiceNow custom-scoped application development is a plus.

Responsibilities:

Team Support:

• Exhibits strong customer service and teamwork collaborating effectively with teammates clients and vendors under the guidance of senior staff.
• Communicates ideas clearly and gathers feedback from team members; contributes creativity and collaboration in team discussions.
• Helps identify risks and challenges and brings them to the attention of senior team members.
• Participates in development reviews and seeks guidance from mid-level and senior staff.
• Assists in gathering and documenting business and system requirements.
• Supports the development of use cases and testing procedures helping verify product functionality prior to production deployment.
• Participates in project team meetings with technical staff and other stakeholders.
• Assists with implementation plans SOPs and system architecture documentation under supervision.
• Supports the architecture design and implementation of ServiceNow solutions as directed.
• Helps prepare status reports and presentations by collecting and organizing information.
• Maintains and helps organize project documentation.
• AI exposure: interest in Now Assist third-party LLM APIs or automated test frameworks.

Development:

• Basic experience or coursework with JavaScript/Glide HTML5 jQuery and CSS; exposure to Angular JS is a plus.
• Assists in configuring environments for applications and supporting release management and production support activities.
• Helps design create and configure Business Rules UI Policies UI Actions Client Scripts and ACLs with guidance from senior developers.
• Supports the development of automation workflows performs unit tests and follows established coding standards and best practices.
• Exposure to Flow Designer is a plus.
• Exposure to system integrations is a plus.
• Collaborates with the team on software design tasks contributing to work estimates for smaller features.
• Coordinates with other development infrastructure and operations teams as directed.

What Sets You Apart:

• Exposure to integrating ServiceNow with external systems.
• Ability to support one project with focus and reliability.
• ServiceNow Certifications
• Knowledge of AI integration within ServiceNow including Now Assist and AI Agents.
• Strong knowledge of ServiceNow Suite (ITSM ITOM ITAM) workflows business rules client scripts UI policies and portal development)
• Expertise in ITAM (SAM/HAM) and ITOM (CMDB Discovery Service Mapping) modules.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.