ServiceNow Developer

Key Responsibilities

Development & Backlog Execution:Rapidly absorb existing requirements to develop configure test and deploy solutions for backlog items. Fully utilize the platforms workflow and Flow Designer capabilities for process automation.

Service Portal & Catalog Management:Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.

Knowledge Management: Maintenance of the Knowledge Base (KB) structure ensuring optimal categorization governance and usability.

Implementation & Integration:Perform full lifecycle implementation tasks including configuration system integration testing requirements gathering and solution design. Support and design robust integration between ServiceNow and third-party business systems.

Reporting & Dashboards: Create configure and maintain service now reports and dashboards to provide actionable insights to key stakeholders.

Documentation: Author clear concise technical and processed documentation (processes procedures and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications

Implementation Experience: Must have direct hands-on experience implementing or being an active part of a core ServiceNow Implementation team (e.g. Full platform rollouts major module deployment or system migrations)

Experience: 9 years of hands-on experience as a ServiceNow Developer/Administrator

Core Module Expertise:Strong technical knowledge and implementation experience with:

ITSM(Incident problem change knowledge and catalog/request management)

CSM(Customer Service Management)

Secondary Module Exposure:Working knowledge and experience with HRSD (Human resources service delivery) and CMDB.

Technical Proficiency:Deep understanding of ServiceNow Best Practices workflow customization Client Scripts Business Rules UI Policies and integration protocols (REST/SOAP)

Process & Change Management: Solid understanding of ITIL frameworks change management and continuous process improvement activities.

Soft Skills and Professional Attributes

Autonomy:Proven ability to work independently manage time effectively and drive assignments/projects through to successful completion.

Communication: Excellent written and verbal communication skills with a talent for drafting clear business correspondence and technical documentation.

Diplomacy & problem-solving:Exceptional Customer service skills with the ability to respond to automatically to sensitive critical or high-pressure issues.

Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.

Adaptability:highly organized flexible and capable of prioritizing tasks in a fast-paced environment

Preferred qualifications(Plus)

Industry Experience:Prior working experience within Higher Education institution/systems of Government entities (Federal state or local) are highly desirable.

ServiceNow-Related Certificationssuch as Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.