ServiceNow Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:ServiceNow Developer

Location(s):Jersey City NJTampa FL andTempe AZ


Job Summary
We are seeking an experienced ServiceNow Developer to support and enhance Capacity Management processes within the ServiceNow platform. The role will focus on designing developing and implementing ServiceNow solutions that enable infrastructure capacity planning utilization tracking forecasting performance analytics and operational reporting.

The ideal candidate will have strong ServiceNow development experience combined with a solid understanding of IT infrastructure capacity management monitoring cloud environments and enterprise integrations. This position will work closely with Capacity Management Infrastructure Cloud Operations and Service Delivery teams.

Key Responsibilities

• Design develop configure and maintain custom ServiceNow applications workflows and integrations supporting Capacity Management.
• Configure and customize ServiceNow modules including:
  • ITSM
  • CMDB
  • Service Mapping
  • Discovery
  • Performance Analytics
  • Reporting
• Develop capacity dashboards KPIs utilization metrics forecasting reports and operational analytics for server storage network cloud and application resources.
• Integrate ServiceNow with infrastructure monitoring and observability platforms including SolarWinds Dynatrace AppDynamics Splunk Nagios Azure Monitor and AWS CloudWatch.
• Automate infrastructure data collection trend analysis threshold monitoring alerts and capacity-planning workflows.
• Support CMDB health initiatives and maintain accurate infrastructure asset and configuration data.
• Develop and maintain REST/SOAP APIs Script Includes Business Rules Client Scripts UI Actions UI Policies Flow Designer workflows and Scheduled Jobs.
• Partner with Capacity Management teams to analyze resource utilization and infrastructure trends and identify opportunities for automation and optimization.
• Participate in ServiceNow upgrades patching testing deployment and release management activities.
• Create technical documentation process flows configuration documentation and knowledge articles.
• Troubleshoot complex ServiceNow platform issues and provide Level 3 production support for incidents and enhancements.
• Follow Agile/Scrum development practices and participate in sprint planning reviews and retrospectives.

• 5 years of hands-on ServiceNow development experience.
• Strong experience with:
  • ITSM
  • CMDB
  • Service Mapping
  • Discovery
  • Performance Analytics
  • Flow Designer
  • Integration Hub
• Experience developing custom ServiceNow applications and portals.
• Strong understanding of ServiceNow development best practices and platform architecture.

• Strong JavaScript development skills.
• Hands-on experience with Glide API Script Includes Business Rules UI Actions Client Scripts and UI Policies.
• Experience developing REST and SOAP integrations.
• Strong knowledge of JSON and XML.
• SQL and data analysis experience.
• Experience developing ServiceNow reports dashboards KPIs and performance analytics.
• Experience with Agile/Scrum methodologies.

• ITIL Capacity Management processes.
• Capacity planning and forecasting.
• Infrastructure performance monitoring.
• Resource utilization and optimization.
• Trend analysis and predictive analytics.
• Infrastructure capacity metrics and KPIs.
• Hybrid cloud environments including AWS and Azure.

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS).
• ITIL Foundation certification.
• Experience supporting large-scale enterprise infrastructure environments.
• Experience in the banking or financial services industry.
• Experience integrating ServiceNow with enterprise monitoring and observability platforms.

• 100% onsite.
• Position available in Jersey City NJ; Tampa FL; or Tempe AZ.
• Requires close collaboration with infrastructure cloud operations capacity management and service delivery teams.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.