ServiceNow ATF Developer

Job Title :: ServiceNow ATF Developer
Job Location :: Phoenix AZ Chandler AZ Irving TX (Onsite)
Description:
AgreeYa is a global Systems Integrator and is seeking an experiencedServiceNow ATF Developer who designs builds and maintains automated regression and functional test cases using ServiceNow Automated Test Framework (ATF) to ensure platform reliability across ITSM ITAM AIOps SecOps CMDB/CSDM and enterprise workflows in a regulated banking environment.

This role partners with platform owners developers product/process owners and risk/compliance teams to embed test automation into the banks SDLC and release management practices ensuring high-quality deployments with strong auditability traceability and control adherence.

Key Responsibilities

• Develop and maintain ATF test suites for ServiceNow applications including ITSM (Incident Change Problem Request/Service Catalog Knowledge) ITAM/VR CMDB/CSDM and other enabled modules as applicable.
• Create reusable ATF assets: test steps shared test data setup/teardown patterns and modular test designs for scalability.
  • Build automated regression packs for:
  • Platform upgrades (e.g. family releases)
  • Monthly releases/sprints
  • High-risk changes impacting critical workflows
• Implement reliable data setup strategies (fixtures) and protect tests from flakiness caused by environment/test-data drift.
• Ensure automated tests validate ITIL-aligned process outcomes including:
  • Correct routing/assignment and SLA triggers
  • Change Enablement workflows (approvals CAB risk calculation blackout windows)
  • Request Fulfillment (approvals catalog item execution task generation)
  • Knowledge workflows (article lifecycle visibility governance)
• Partner with process owners to translate requirements into acceptance criteria and test cases that verify controls and outcomes.
• Integrate ATF execution into the banks release pipeline and deployment process (e.g. scheduled test runs pre/post-deployment validations).
• Support automated evidence collection for releasestest execution results defect logs and traceability to user stories/changes.
• Establish gating criteria (pass/fail thresholds) for promoting changes across environments.
• Expand automation coverage based on risk and production defect trends (shift-left testing).
• Troubleshoot test failures and distinguish between:
  • Genuine product defects
  • Environmental issues
  • Test script fragility/data issues
• Document defects with reproducible steps and collaborate with developers to resolve issues quickly.

• 37 years of ServiceNow experience with 1-2 yrs hands-on focus on ATF and platform testing/QA automation.
• Strong understanding of ITIL/ITSM processes especially:
  • Incident Problem Change Enablement
  • Request Fulfillment / Service Catalog
  • Knowledge Management
• Experience with SDLC and release management in controlled environments (preferably banking/financial services).
• Working knowledge of ServiceNow configuration/development concepts:
• Forms flows/workflows ACLs business rules client scripts
• Strong analytical troubleshooting skills and ability to triage failures across complex workflows.

About AgreeYa
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software solutions and services. Established in 1999 AgreeYa is headquartered in Folsom California with a global footprint and a team of more than 2200 staff across offices. AgreeYa works with 500 organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom Banking Financial Services & Insurance Healthcare Utility & Energy Technology Public sector Pharma & Biotech and others. Please visit us at for more information.

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion gender identity sexual orientation national origin disability veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.