ServiceNow Architect (Customer Service Management) | W2 Only.

ServiceNow CSM Architect
Experience: 10 Years
Location: Minneapolis MN. On-site.

Job Summary
We are seeking a highly experienced Lead ServiceNow Architect/Lead Developer with 10 years of ServiceNow expertise to lead the design implementation and enhancement of enterprise ServiceNow solutions. The ideal candidate should have strong experience across CSM HRSD ITSM Service Portal/Employee Center ServiceNow Platform and integrations.
Key Responsibilities
Lead end-to-end ServiceNow solution design and implementation.
Architect and deliver solutions across CSM HRSD ITSM Service Catalog Knowledge Management and Service Portal/Employee Center.
Drive platform governance best practices scalability and performance optimization.
Develop and support integrations using REST IntegrationHub MID Server and third-party applications.
Configure and customize ServiceNow using Flow Designer UI Builder Business Rules Client Scripts and App Engine.
Collaborate with business stakeholders to translate requirements into scalable solutions.
Mentor development teams and provide technical leadership.
Required Skills
Strong expertise in CSM HRSD ITSM Service Portal/Employee Center CMDB Discovery and ITOM.
Hands-on experience with Flow Designer IntegrationHub UI Builder App Engine Performance Analytics Virtual Agent and AI capabilities.
Strong ServiceNow platform development skills including JavaScript Glide APIs ACLs Business Rules and Script Includes.
Experience leading large-scale ServiceNow implementations and upgrades.
Preferred Certifications
CSA CAD
CIS-ITSM CIS-CSM CIS-HRSD
CTA or Certified Master Architect (preferred)
Primary Skills: ServiceNow Platform CSM HRSD ITSM Service Portal Employee Center CMDB Discovery ITOM IntegrationHub Flow Designer UI Builder App Engine Performance Analytics