ServiceNow Administrator

Job Title: ServiceNow Administrator

Location: TechM US Texas Plano (onsite)

Years of Experience: 3 5 Years

Job Summary:

We are seeking a skilled ServiceNow Administrator with a strong background in ServiceNow Enterprise Service Management User Management and TSM development. The ideal candidate will have 3 5 years of experience in software development with a focus on ServiceNow platforms. This role requires a proactive individual who can manage and optimize ServiceNow functionalities to enhance user experience and operational efficiency.

Responsibilities:

• Administer and maintain the ServiceNow platform ensuring optimal performance and availability.
• Manage user accounts roles and permissions to ensure secure access to the ServiceNow environment.
• Develop and implement TSM (Technical Service Management) solutions to streamline processes and improve service delivery.
• Collaborate with cross functional teams to gather requirements and translate them into technical specifications.
• Provide support and troubleshooting for ServiceNow incidents and requests.
• Conduct regular system audits and performance tuning to ensure compliance and efficiency.
• Stay updated with the latest ServiceNow features and best practices to recommend improvements.
• Assist in the development of training materials and user documentation.

Mandatory Skills:

• Proven experience in ServiceNow Enterprise Service Management.
• Strong knowledge of ServiceNow administration including user management and role based access control.
• Experience in TSM development and implementation.
• Proficient in scripting languages such as JavaScript and knowledge of ServiceNow APIs.
• Excellent problem solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Skills:

• ServiceNow Administration certification.
• Experience with ITIL processes and frameworks.
• Familiarity with Agile methodologies.
• Knowledge of integration techniques with other enterprise systems.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• 3 5 years of relevant experience in ServiceNow administration and software development.
• Demonstrated ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

If you are a motivated individual with a passion for ServiceNow and a desire to contribute to a dynamic team we encourage you to apply for this exciting opportunity.