Service & Warranty Coordinator

Service & Warranty CoordinatorHelp Deliver an Exceptional Customer Experience After the are seeking a detail-oriented and customer-focused Service & Warranty Coordinator to manage service requests warranty claims and customer support activities related to windows doors cabinets and other building material products. This role serves as the primary point of contact between customers manufacturers vendors service technicians and internal teams to ensure timely resolution of product and installation document and manage incoming service and warranty requests from homeowners builders contractors and project service appointments with field technicians installers and warranty claims and determine eligibility based on manufacturer and company warranty with customers regarding claim status scheduling and resolution replacement parts and coordinate material shipments with manufacturers and and manage service work orders from initiation through open service tickets and ensure timely follow-up and warranty documentation photographs inspection reports and manufacturer with sales operations project management and installation teams to resolve customer accurate records in CRM ERP and service management with service invoicing customer documentation and reporting as 2 years of experience in customer service warranty administration service coordination dispatching or construction-related organizational and multitasking communication and problem-solving to manage multiple service requests and priorities with Microsoft Office and business software attention to detail and commitment to customer QualificationsExperience in the building materials industry including windows doors cabinets millwork or related with residential or commercial construction coordinating field service technicians or installation of warranty administration and manufacturer claim We OfferCompetitive salary based on dental vision and 401(k) time off and company and growing company with a strong reputation in the building materials development and advancement CandidateThe ideal candidate is organized customer-focused and proactive. They enjoy solving problems coordinating multiple stakeholders and ensuring customers receive prompt professional support long after the initial sale. If you thrive in a fast-paced environment and take pride in delivering excellent service wed like to hear from you.