Service Technicians Trainer

Join us to create change and have an impact in homes around the world.

At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

All about the role:

The Service Technician Trainer is responsible for coordinating and delivering technical training for service personnel across Puerto Rico Central America and the Caribbean. Provides specialized technical support and develops training materials that contribute to excellence in after-sales service.

Where youll be:

This role is located in Puerto Rico onsite.

What youll do:

• Plan and deliver technical training programs in both Spanish and English in-person and virtually.

• Develop training materials presentations technical manuals and instructional videos.

• Provide technical support for refrigeration laundry care and food preparation products.

• Analyze failure reports and support with corrections.

• Prepare training reports and technical documentation using Microsoft Office particularly Excel and PowerPoint.

• Maintain the training area tools and equipment in optimal condition.

• Support continuous improvement initiatives in service and training processes.

• Provide technical leadership to local in-house and third-party service technicians in Puerto Rico.

• Conduct field testing for new products and prepare related reports.

Minimum Qualifications:

• University degree with knowledge in engineering or a related field preferred.

• Minimum of 7 years of relevant experience with a proven record in training roles including the development of technical training content and materials.

• Technical education (license) in Refrigeration Electronics Electromechanics or a related field with hands-on experience diagnosing repairing and delivering technical training on major household appliances (white goods).

• Proficiency in Microsoft Office (Excel PowerPoint and Outlook) PDF and video editing software and training technologies.

• Strong communicator with the ability to teach transfer knowledge and collaborate effectively within teams to achieve results.

• Customer-focused professional with excellent problem-solving organizational and planning skills dedicated to delivering successful outcomes.

• Availability to travel up to 50%

• Bi-lingual English and Spanish.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: Group Careers: Home Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

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