Service Technician

DEPARTMENT: TECHNOLOGY SOLUTIONS

REPORTS TO: PROJECT MANAGER

Compensation for this role: $25.00 to $50.00 depending on experience

OVERVIEW:

The Service Technician in the Technology Solutions department supervises apprentices and journeymen taking ultimate accountability for project or subset of project. This position directs the tasks of journeymen and apprentice electricians and participates in residential/commercial/industrial/ electrical construction and service work.

General Responsibilities

Works with a commitment to safety

Upholds the core values of Encore Electric

Acts as a professional and uses basic work ethics

o Comes to work on time every day with appropriate attire and tools

Keeps work area clean

Installs quality work in a neat and workmanship like manner

Treats tools with respect

Works on ladders lifts and elevated platforms

Identifies applicable parts and components

Keeps up with changing technology

Keeps up with the codes and standards as appropriate

Wears tools at all required times

Specific Responsibilities:

Represent Encore Electric Inc. to the client by a clean and neat appearance on the job including all Encore branded items

Treat client with highest degree of respect and works to develop a partnership environment

Investigate and problem solve to determine the most efficient way to install changes to existing service

Perform electrical work alone or with others and make judgment calls in the field prior to contacting service managers

Determine client needs and most effective way to meet them

Estimate the general amount of time and material to complete service tasks

Must communicate with Service Manager on a frequent basis regarding scheduling and work progress

Obtain and order own commodity material and some non-commodity material

Work well around building owners and tenants to perform job representing Encore in a professional manner

Determine what is necessary to accomplish tasks and meet NEC and NFPA 70E standards as well as any other requirements as per the Authority Having Jurisdiction while meeting budgetary guidelines

Communicate with vendors service managers and other contractors to assure jobs are completed within scope and budget

Contact clients to confirm appointments set by service manager

Follow up with service manager to obtain job numbers

Must make every effort to meet budget

Understand the scope of work quoted by obtaining information on the estimate from the service manager

Notify service manager if changes to scope are being requested or required

Must be flexible with hours shifts and geographic locations with reasonable notice such as:

o On-call 24 hours a day 7 days a week 2 weeks every 3 months

o Work is performed throughout the State and could possibly be throughout the Western United States

Responsible to make sure company vehicle is properly cleaned and maintained

Responsible for continuing their education within the electrical field and in their career path

Maintain clean proper tools and inventory ensuring equipment is in good working order

Use tech support and company resources to troubleshoot problems

Must adhere to strict attendance requirements and dress in appropriate company attire

Specific Responsibilities for AV

Must have experience interfacing with clients and contractors

Must have some experience with various AV control systems ex: (Crestron Xtron & QSC etc.)

Must be familiar with testing equipment ex: continuity testing and signal testing

Experience with networks

1-2 years as an AV technician preferred

Specific Responsibilities for Security

High level of experience with Access Control and/or IP Video installations testing commissioning and troubleshooting preferably Milestone & Open Options

Basic network configuration

Creating processes to break complex projects down to their component levels

Solid understanding of common industry tools including applicable testing equipment

Verifying security system functionality by testing equipment connections and signals

Willingness to participate in an afterhours on-call rotation schedule

1-2 years as a physical security technician required

Specific Responsibilities for Telecom

Read and interpret detailed specifications and drawings blueprints schematics and method of procedures (MOPs)

Install Frame and rack builds

Run multiple cable types including power fiber and network transmission; Use a variety of specific connectors and terminating procedures Lacing stitching sewing cables

Terminate DC power rectifiers PDUs BDFB/BDCBBs inverters converters rand associated infrastructure used in telecommunications networks

Terminate cables using RJ45 connectors

Specific Responsibilities for BAS

Commercial HVAC trouble shooting skills

Knowledge of HVAC systems pumps towers chillers metering system steam electric CO air flows VAV systems etc.

Proficient with test meters and wiring diagrams

Installation of controllers communications wiring conduit and field devices in workman like manner

Attend project specific progress meetings as needed and forward pertinent information to PM Perform preventative maintenance and diagnostics on automation system and components according to service agreement contracts

Complete and submit written service orders and reports covering all aspects of each assignment and activity

Performs other duties as assigned

Knowledge Skills and Abilities:

Knowledge of:

Technical knowledge of major and minor electrical materials and their uses

Electrical drawings and coordination of drawings

The National Electric Code and the use of NFPA-70 E

When to contact service manager and when to make a decision on your own

Wiring systems and how to perform all phases of project installation

Basic electrical troubleshooting

Materials

The relationship between wholesale distribution and retail to determine the best relationship to save the company and client money

Knowledge of troubleshooting techniques and components involved in entire basic electrical systems

Parts available and appropriate use

Commercial electrical construction

Tools tool uses and repair techniques

Safety requirements and specialized training and certification

Skill in:

Being sensitive to client urgency

Being sensitive to client relationships

Being sensitive to client budget

Acting as a professional

Being assertive and proactive

Decision making

Reading and writing

Prioritizing and reprioritizing to meet job needs

Problem solving

Operating a computer

Organizing work to accomplish tasks

Managing stress to carry out the work assignment

Estimating resources needed to complete required tasks

Reading and interpreting blueprints

Time management

Tracking numbers and bits of data relevant to the work assignment

Managing equipment

Establishing and maintaining effective working relationships with vendors contractors supervisors and employees and above all clients

Effective written and oral communication enough to be able to elicit and communicate information and achieve understanding in emergency and other situations

Performing the above duties within budgetary guidelines

Installing the work

Starting and completing tasks including paperwork within 24-48 hours (time sheets safety audits paperwork requiring client signature material returned etc.)

Physical Requirements:

Driving

Sitting

Climbing

Lifting (up to 50 lbs)

Standing

Stooping

Vision acuity (near and far and without color deficiencies)

Walking

Requirements:

Requires at least one year of 1-2 years experience in a specific related field. Motor Vehicle Record and Colorado Drivers license required.

Benefits of this role:

• Encore Electric provides excellent benefits for our employees including: medical dental and vision plans disability and life insurance employee-matched 401(k) paid time off (PTO) an employee assistance program that includes counseling legal and financial advice.
• Encore also provides a generous employee referral program and access to technical safety personal finance and leadership training through Encore University Encores in house training program.
• This position is eligible for cell phone allowances.

Applications will close for this position on: October 1 2026 or until role has been successfully filled.

For questions regarding this role please contact:

To request an accommodation during the application process please contact .

Encore Electric Inc. is an EOE including disability/vets.

Encore Electric Inc. is an EOE including disability/vets.

Required Experience:

IC