Service Technician

Summary:
Provide technical support to customers and end-users of our products. This is an entry-level position that offers hands-on training in product diagnostics troubleshooting repairs calibration and customer support. The successful candidate will be mechanically inclined eager to learn and interested in developing a career in technical service and electronics repair.

Essential Duties and Responsibilities:

• Diagnose test troubleshoot and perform bench repairs on returned products.

• Assist customers with the operation and troubleshooting of products.

• Communicate with customers via phone and email to provide technical support and assistance.

• Process customer orders parts requests service records and work orders.

• Enter information into company systems bill completed work and maintain service logs and departmental records.

• Calibrate clean inspect and prepare products for return to customers.

• Participate in ongoing technical training to develop product knowledge and repair skills.

• Perform other duties as assigned.

Requirements and Skills:

• Associate degree in Electronics or related technical field or equivalent combination of education training and experience is a plus.

• Entry-level candidates are encouraged to apply. Prior professional repair experience is not .

• Interest in electronics mechanical systems troubleshooting and hands-on technical work.

• Ability and willingness to learn how to read and interpret schematics.

• Ability and willingness to learn the use of test equipment such as digital multimeters oscilloscopes and other diagnostic tools.

• Basic soldering experience or willingness to learn.

• General computer skills including Microsoft Office and data entry in an ERP or business system.

• Strong customer service and communication skills.

• Strong organizational skills and attention to detail.

• Positive attitude dependable work ethic and eagerness to learn.

Career Development: This position is designed as an entry point into our technical service team. Through hands-on training mentorship and product-specific instruction employees will develop the skills necessary to become highly skilled technicians capable of diagnosing repairing and supporting a wide range of products.

Physical Requirements:

• Able to lift 50 lbs.

Working Conditions:

• Inside

• Monday - Friday 7:30 AM to 4:30 PM

Benefits:

• Medical dental and vision insurance

• 401(k) with company match

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Company-paid life insurance

• Company-paid short-term and long-term disability insurance

• Employee Assistance Program (EAP)

• Paid time off and paid holidays

• Ongoing training and professional development