Service Technician

As a leader and innovator in the snack food industry for over 50 years J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL ICEE and Dippin Dots along with other key brands like LUIGIS Real Italian Ice The Funnel Cake Factory Funnel Cakes and Hola Churros. J&J also has a strong presence in bakery providing cakes cookies and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to Fun Served Here.

POSITION SUMMARY:

Under the supervision of the operations leadership Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers partners and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers fountain beverage equipment ice makers juice dispensers etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle uniforms tools cell phone tablet and gas card.

ESSENTIAL FUNCTIONS:

• Trained and certified in preventive maintenance and installations.

• Training and service competency meeting Grade Level 1 standards

• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).

• Performs preventative maintenance troubleshoots or diagnoses service problems and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels changing out flavors cleaning around machines etc.

• Maintains inventory and maintenance on equipment such as: parts tools and the company vehicle.

• Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns needs and up-selling opportunities.

• Documents all work performed and closes out all activities upon completion.

• Clearly communicates with both customers and co-workers.

• Performs assigned general warehouse duties including but not limited to cleaning organizing rotating product shipping and receiving of equipment parts and product.

• Performs other duties as assigned by Supervisor.

COMPETENCIES:

To perform this job successfully the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge skill and/or ability required.

• Must be able to successfully maintain customer relations interpersonal relationships team relations and service.

• Strong mechanical aptitude.

• Excellent organization and time management skills.

• Must be a self-starter and be able to accomplish tasks in a timely manner.

• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.

• Strong mechanical background.

• Graduate of Technical or Vocational school preferred.

• Must possess and maintain a valid REAL ID Drivers License.

• Willing and able to drive more than 40% of the time.

• Must have and wear steel-toed shoes.

Pay from: $22/hour - Pay is commensurate with experience education skills training and certifications.

ICEE Academy- The ICEE Academy Training program provides essential technical training in equipment service and repair typically held at the ICEE Academy in La Vergne TN or other designated locations. Training generally lasts two weeks with possible weekend sessions. Attendance and eligibility are determined based on role performance metrics and certifications. Successful completion is required for continued employment and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during are responsible to have a valid Real-ID for travel of this requirement will be discussed during the hiring process.

Disclaimer:This position description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the team member. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

EEO Statement:J&J Snack Foods an equal opportunity employer and prohibits discriminatory employment actions against and treatment of employees and applicants for employment based on actual or perceived Federal State and local laws that prohibit employment discrimination on the basis of race color age national origin ethnicity alienage religion or creed gender gender identity pregnancy marital status sexual orientation citizenship genetic disposition or characteristics disability or veterans status sex offenses prior record of arrest or conviction genetic information or predisposing genetic characteristic status as a victim or witness of domestic violence sex offenses or stalking and unemployment status.