Service Technician

Our client is a reputable provider of office technology solutions offering a wide array of services from copier printer scanner rentals to document workflow management solutions. They are dedicated to ensuring smooth office operations by providing next-day delivery for contracted machines office technology consulting and efficient equipment maintenance and repairs. Theyre currently looking for a skilled Service Technician to join their dynamic team.

Position Overview:

The Field Service Technician North Territory will play a crucial role in maintaining troubleshooting and repairing office technology and imaging equipment such as copiers printers scanners and multifunction devices. This field-based role covers the companys north territory providing on-site support for business clients and ensuring minimal equipment downtime.

Key Responsibilities:

• Respond to service calls within the assigned territory traveling to client sites to diagnose and repair copiers printers and multifunction systems.
• Perform preventive maintenance to keep equipment running efficiently.
• Install and configure new office equipment ensuring proper connectivity with customer networks and software.
• Troubleshoot hardware and software issues including driver installations error codes and connectivity problems.
• Communicate with dispatch and service coordinators to update job status schedule calls and ensure timely customer support.
• Maintain accurate service records using the companys service management system.
• Manage parts inventory and order replacement components as needed.
• Educate end users on basic operation maintenance and best practices to prevent recurring issues.
• Collaborate with sales and account teams to identify potential upgrades or service opportunities.
• Represent the company professionally in all client interactions ensuring customer satisfaction.

Qualifications:

• Experience servicing copiers printers and/or other office equipment.
• Familiarity with brands such as Sharp Canon Ricoh and Kyocera.

If you have the necessary qualifications and are looking for an opportunity to develop your technical skills while delivering top-notch customer service we encourage you to apply.