Service Supervisor

The Service Supervisor is responsible for supporting front-end operations by providing leadership ensuring outstanding customer service and maintaining efficient workflow throughout the stores service areas. This position supervises front-end associates assists with customer concerns supports operational execution and helps achieve sales service and productivity goals.

• Deliver exceptional customer service and promote a positive shopping experience.
• Assist customers with questions concerns refunds exchanges and service-related issues.
• Resolve customer complaints professionally and promptly.
• Promote company programs services and customer loyalty initiatives.
• Serve as a role model for customer service excellence.

• Supervise daily front-end activities including check stands self-checkout and customer service functions.
• Monitor customer traffic and deploy associates as needed to maintain efficient service levels.
• Ensure proper execution of cash handling register operations and loss prevention procedures.
• Assist with opening closing and shift transition responsibilities.
• Maintain a clean organized and safe customer service environment.

• Provide daily direction coaching and support to front-end associates.
• Assist with training and onboarding new employees.
• Promote teamwork accountability and a positive work environment.
• Monitor employee performance and provide constructive feedback.
• Support adherence to company policies procedures and service standards.

• Ensure compliance with company policies workplace safety requirements and operational procedures.
• Monitor proper handling of cash transactions refunds and sensitive customer information.
• Support audit readiness and compliance initiatives.
• Identify and communicate operational concerns to store management.
• Assist in maintaining accurate records and documentation as required.

• Support front-end productivity and labor goals.
• Assist in minimizing cash shortages and operational losses.
• Monitor service levels to drive customer satisfaction and repeat business.
• Support execution of promotional programs and store initiatives.
• Contribute to achieving overall store sales and operational objectives.

• High school diploma or equivalent preferred.
• Previous retail customer service or grocery experience required.
• Prior supervisory or leadership experience preferred.
• Strong customer service and conflict-resolution skills.
• Excellent communication organizational and multitasking abilities.
• Ability to effectively lead and motivate employees in a fast-paced environment.

• Ability to stand and walk for extended periods.
• Ability to bend reach lift and carry items weighing up to 25 pounds regularly and more with assistance when necessary.
• Ability to perform repetitive motions throughout the workday.
• Ability to work flexible hours as business needs require.

• Retail grocery store environment.
• Frequent interaction with customers and employees.
• Fast-paced environment requiring strong multitasking and decision-making skills.
• Flexible schedule including mornings evenings weekends and holidays.

• Strong customer satisfaction results.
• Efficient front-end operations and service levels.
• Accurate cash handling and policy compliance.
• Employee engagement development and retention.
• Achievement of productivity and labor goals.
• Consistent execution of company service and operational standards.