Service Specialist

At Accurex a division of the Greenheck Group we foster a culture of empowerment collaboration and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods exhaust fans dedicated make-up air packaged rooftop units controls variable volume systems fire suppression utility distribution and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants national chains and other critical food service operations. Our company is growing fast and that means youll find many opportunities to put your talents to work and take on expanding leadership roles.

As the Service Specialist you will serve as the primary point of contact for assigned service engagements guiding each project from sale through turnover. You will coordinate customers contractors vendors and internal partners while using problem-solving and technical knowledge to keep scope schedule cost and communication on track.

WHAT YOULL BE DOING

• Own the service lifecycle from vendor purchase-order generation through job closeout.
• Coordinate with Sales vendors contractors customers and internal partners to align requirements timing and deliverables.
• Serve as the primary customer-facing contact provide proactive status updates and resolve routine customer issues within established guidelines.
• Track project activity identify risks and trends and maintain detailed service documentation.
• Collaborate with vendors and contractors to support timely service delivery.
• Manage and document routine change orders within defined authority limits escalating non-routine or higher-risk changes when needed.
• Review and resolve routine invoice discrepancies and adjustments; escalate complex issues appropriately.
• Troubleshoot and resolve moderately complex service issues using process and product knowledge.
• Document service calls product questions and field issues and proactively monitor accounts and projects to prevent delays.
• Identify process-improvement opportunities and partner with more senior Service Specialists on implementation.

WHAT YOU SHOULD HAVE

• 2-4 years of relevant work experience.
• Associate degree or equivalent years of job experience.
• Strong customer service communication initiative professionalism quality and productivity skills.
• Ability to problem solve independently within established guidelines.
• Experience with Microsoft Dynamics CRM Excel and project-management software such as Procore is preferred.

SOME THINGS WE THINK YOU SHOULD KNOW

• Location: Schofield WI
• Work Arrangement: Hybrid 3 days in office/2 remote

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $56474-$69762 and may vary based on factors such as job-related knowledge skills experience and performance. With best-in-class benefits you can be the best you and together we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists hands and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process please email with your name job title posting number and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at We will never request payments financial account details or sensitive information such as Social Security numbers. If youre unsure about the legitimacy of a message please contact for verification.

If youre looking for a place to grow while working with happy enthusiastic values-based people youll enjoy your career with us!