Service Sales Coordinator

Job Title: Service Sales Coordinator

Working Pattern: Full Time

Working location: Novi MI/Hybrid 2 Office Days/Week

Relocation assistance is not available for this position.

Why Rolls-Royce

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering protecting and connecting people everywhere.

By joining Rolls-Royce youll have the opportunity to create world-class power and propulsion solutions pushing your problem-solving and ingenuity to deliver real impact that puts safety first.

Youll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And its your chance to really shine and contribute to one of the worlds most recognized brands and a beacon for engineering excellence.

Position Summary

The Service Sales Coordinator is a key member of the Rolls-Royce Power Systems commercial team serving as the primary point of contact for service customers and internal stakeholders across spare parts orders service agreements and delivery inquiries. This role sits at the centre of the Order to Cash process for Service on Demand and Service Agreements directly impacting revenue recognition customer retention and operational efficiency. Working cross-functionally with Material Planning Logistics and Finance the Service Sales Coordinator ensures that every customer interaction is handled with accuracy professionalism and a commitment to seamless service delivery.

What you will be doing

• Serve as the primary point of contact for service customers and internal stakeholders managing inquiries on spare parts orders service agreements and delivery timelines with accuracy and professionalism.
• Support the end-to-end Order to Cash process for Service on Demand and Service Agreements identifying opportunities to improve order processing efficiency and reduce direct costs.
• Coordinate cross-functionally with Material Planning Logistics and Finance to ensure seamless order fulfilment and on-time delivery for service customers.
• Prepare sales reports and forecasts for management and maintain accurate sales documentation in compliance with company policies and regulatory requirements.

Basic Requirements:

• Associates degree in Business Accounting Supply Chain with 3 years of experience in sales operations order management or spare parts OR
• Bachelors degree in Business Accounting Supply Chain with 1 year of experience in sales operations order management or spare parts OR
• Masters degree in Business Accounting Supply Chain OR
• PhD in Business Accounting Supply Chain OR
• 5 years of experience in sales operations order management or spare parts in a manufacturing environment in lieu of a degree
• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Preferred Requirements:

• Experience supporting Order to Cash processes service agreements or after sales operations in a manufacturing or industrial environment ideally with knowledge of mtu/RRPS products policies and procedures.
• Highly organized and detail-oriented with the ability to manage multiple concurrent priorities under tight deadlines with minimal supervision.
• Strong interpersonal and communication skills with experience working effectively across cross-functional or international teams and presenting to internal stakeholders and customers.
• Proven ability to work independently and as a self-starter in a fast-paced customer-facing environment

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive powerful and reliable systems based on both gas and diesel engines as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. Its a bold pursuit and we never stop striving to go further faster and better. We lead progress creating the technologies that move us forward. If youre driven to grow to learn and to make a lasting difference this is where you belong.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Infinite Potential

Closing date: August 14 2026

Benefits

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brandmtu. Through digitalization and electrification we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive powerful and reliable systems based on both gas and diesel engines as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.