Service Representative – Child Support

**POSITION VACANCY**

Job Classification: Service Representative Child Support

Department: Ashtabula County Job & Family Services

Job Responsibilities:

Under general supervision of the Case Manager SupervisorCSEA the CSEA Service Representative is responsible forconducting independent field investigations of complaints and/or interviewing the absent parent and recipients to enforce/modify cases; serves as Records Custodian for court hearings. Demonstrates regular and predictable attendance.

Minimum Qualifications:

Completion of secondary education or equivalent (high school diploma or GED); related experience and/or training preferred; or any equivalent combination of education experience and/or training which provides the required knowledge skills and abilities.

Knowledge of:

(*indicates developed after employment)

*County Department and Division goals and objectives;*County Department and Division policies and procedures; *personnel rules and regulations; government structure and process; *ODJFS computer systems; state and federal regulations; *Ohio Revised Code (applicable sections); public relations; customer service; office practice and procedures; children/social service laws and/or regulations; case management; social services policies programs rules and regulations.

Ability to:deal with many variables and determine specific action; define problems collect data establish facts and draw valid conclusions; read copy and record figures accurately; develop and maintain effective working relationships;interpret a variety of instructions in written oral picture or schedule form; maintain accurate records; exercise independent judgment and discretion; communicate effectively; maintain confidentiality; resolve complaints from public; handle sensitive inquiries from and contacts with officials and general public; add subtract multiply and divide; prepare routine correspondence; prepare accurate documentation; compile and prepare reports; travel to and gain access to work site.

Hours:8:00 a.m. - 4:30 p.m.

Wage: $17.13

RESUMES DUE BY: Until filled.

SUBMIT RESUMES TO: Stephen J. McClure

Ashtabula Co. Job & Family Services

2924 Donahoe Drive Ashtabula Ohio 44004