Service Program Manager

Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.Global Reach. Local Service.

As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.

With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Service Program Manager to join our security business unit.

Primary Responsibilities:

• Driving the growth of the Data Center Service business through proactive customer engagement and operational excellence.
• Managing service operations scheduling and resource planning to ensure timely and efficient execution.
• Developing and mentoring service personnel while maintaining a strong focus on safety quality and customer satisfaction.
• Partnering with Sales Program Management and Operations to identify and pursue additional service opportunities within existing and new customer accounts.
• Establishing consistent service delivery processes performance metrics and financial accountability to improve profitability and customer retention.
• Supporting strategic expansion into new markets as our Data Center Service portfolio continues to grow.

• Bachelors degree in a relevant field (e.g. engineering business management) or equivalent work experience
• Proven experience (5 years) in service management preferably in the security technology industry
• Strong leadership and team-building skills
• Excellent communication and interpersonal abilities
• Proficiency in using service management software and tools
• Analytical mindset with a focus on continuous improvement
• Ability to travel up to 30% out of state as needed to support national service operations

• Previous experience in the electronic security integration service industry or a closely related field.
• Associates or Bachelors degree in Business Construction Management or a related discipline preferred.
• Proven experience leading and developing service teams across a large geographic region.
• Strong operational leadership skills with experience managing field service personnel scheduling customer satisfaction and financial performance.
• Experience supporting mission-critical environments data centers or other high-availability facilities is strongly preferred.
• Demonstrated ability to build high-performing teams improve operational processes and drive service business growth.
• Excellent communication organizational and customer relationship management skills.
• Ability to collaborate effectively with Sales Program Management Operations and Executive Leadership to support strategic business objectives.

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

If you require accommodation or assistance during the application process please contact us at. Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Required Experience:

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