Service Product Manager

Are you ready for whats next

Come explore opportunities within Brunswick a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Location: Fond du Lac

Workplace Category: Hybrid (3 days onsite)

Travel Required: None

Direct Reports: No

Pay Range: 86500 -126800

Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Customer Experience team you will be responsible for conveying Service needs to the product teams; acting as the interface between the dealer/customer/boat builder and the product team. This position is involved in new product/model introductions analyzing field failures answering product related questions to dealers OEMs field staff and others. The position communicates Service information from the field to Engineering. The position manages communication to the field about product fixes and other issues.

At Brunswick we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Provide Service guidelines to product teams
• Provide input as subject matter expert for operators installation and service manuals
• Participate in review process for product and service literature
• Provide support and input for the Parts Catalog team
• Provide direction for accessories and kits
• Document detail of changes for presentations and training
• Participate in activities related to warranty reduction
• Communicate with customers and dealers as required
• Monitor and respond to the CPR (Current Product Request) system
• Monitor and respond to early warning Known Issues List items and submit relevant CPR
• Initiate and write service bulletins and memos
• Support all aspects of Mercury University with a focus on video and curriculum development
• Relay field service information to the appropriate groups
• Provide training for Technical Account Managers Product Application Engineers and internal Service personnel

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however others can be developed along the way.

Required Qualifications:

• Thorough knowledge of Outboard and MerCruiser product
• Strong mechanical aptitude
• Thorough knowledge of 4-stroke engines and engine control systems
• Thorough knowledge of Mercury Helm Control systems
• Understanding of 2-stroke engines and control systems
• Understanding of Diesel engines and control systems
• Understanding of emissions control devices as it applies to gasoline engines
• Understanding of Marine Electrical system layout and integration
• Thorough knowledge of Mercury Diagnostic tool platforms
• Understanding of customer service philosophy and procedures of the company
• Verbal and written skills for communicating effectively with all levels of the organization
• Interpersonal skills for dealing with others effectively
• Ability to take on assignments on short notice and meet tight deadlines
• Knowledge of Microsoft Office (Word Excel PowerPoint Access)
• Associates degree in Engineering or related field (or equivalent experience)
• 3 years of marine engine experience
• Previous Lean Six Sigma or Design Thinking experience

Preferred Qualifications:

• Bachelors degree in Engineering or related field (or equivalent experience)
• 5 years of marine engine experience

The hiring range for this position is $annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills relevant experience business needs and geographic location. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business addition to base pay this position is eligible for an annual discretionary bonus.

This position is eligible to participate in Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) well-being program product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:Whatever tomorrow brings well be at the leading edge. As the clear leader in the marine industry were committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many addition were proud of being recognized for making a splash with numerous awards!

About Mercury: Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC) Mercury designs manufactures and distributes engines services and parts for recreational commercial and government marine applications empowering boaters with products that are easy to use extremely reliable and backed by the most dedicated customer support in the world with 10000 service points globally. Mercurys industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land N Sea BLA Paynes Marine Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at .

Next is Now!

We value growth and development recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by federal state or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process please contact for support.

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For more information about EEO laws - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: Experience:

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