Service Ops Manager

The Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director Assistant Store Director and Grocery Managers absence. He/she serves as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

Key Responsibilities:

• When a guest enters my area or department my first and most important responsibility becomes to acknowledge greet and engage that guest

• Responsible for hiring training scheduling performance management (to include discipline separations etc.) and productivity of all service counter team members bookkeepers maintenance fuel clerks floral clerks in non-floral stores checkers and sackers; coordinates scheduling with the Grocery Manager

• Responsible for managing all Service Counter functions

• Responsible for the initial interview for all departments and new team member orientations including initial and ongoing team member paperwork (including proper documentation when appropriate)

• Responsible for supervising and ensuring proper checking and bagging techniques are being used

• Responsible for ensuring proper bookkeeping procedures are implemented

• Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager

• Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner

• Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager

• Responsible for general public relations and Spirit initiatives within the store in stores with no Talent Relations Manager

• Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager

• Designates and assigns trainers as necessary

• Responsible for cleanliness and appearance of entire front-end including check stands floors exterior front of store parking lot etc.

• In stores without a Talent Relations Manager the Service Manager serves as the designated human resource manager to handle the hiring training and orientation objectives

• Responsible for safeguarding controlling and monitoring all store assets ensuring policies and procedures are implemented for control of assets

• Provides knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present

• Assist with overall guest and team member safety

• Greets and speaks politely with every guest on premises

• Performs other duties as requested or required by management

Key Requirements:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Minimum of 1 year store experience

• Must maintain Certified Food Safety Manager certification

• The Service Manager is required to work an average of 45 hours per week. This will involve multiple opening closing and day shifts depending on the store needs

• Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)

• Must also be able to bend lift and perform all other physical aspects of the job

• Ability to function as a team member and get along with others