Service Operations Manager

Why choose us

Are you ready to take the next step in your leadership career Join us for an exciting opportunity as a Service Operations Manager where customer experience operational excellence and frontend leadership come together.

At Albertsons Companies we are looking for team-focused managers who are passionate about customer service people development and operational consistency. As a Service Operations Manager you will oversee frontend and service operations ensure strong execution of company service programs and lead teams that deliver a fast friendly and compliant shopping experience. This role offers a dynamic customerfacing environment where your work directly supports store performance and customer engagement.

Bring your flavor

Building the future of food and wellbeing starts with great service at the front of the store. Bring your passion for customer engagement operational discipline and team leadership to a role where you set the tone for service excellence support your associates and create positive experiences for every customer every visit.

Main responsibilities:

• Leads all front-end and customer service teams ensuring fast friendly and accurate service

• Coach and develop associates on service standards courtesy programs and service recovery

• Oversee daily frontend operations including check stands selfcheckout (SCO) service desk and checkout processes

• Ensure compliance with cash handling security returns refunds and transaction policies

• Monitor scheduling breaks staffing levels and queue management to align labor with business needs

• Oversee cash office processes including safe counts till audits deposits and reconciliation

• Ensure frontend readiness for audits compliance requirements and company programs

• Hire train coach schedule and develop service associates supervisors and frontend staff

• Support shrink reduction fraud prevention and proper handling of restricted items

• Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following:

Soft skills:

• Strong customerservice focus with a calm professional team presence

• Effective communication coaching and conflictresolution skills

• Strong organization prioritization and planning abilities

• Ability to multitask in a fastpaced customerfacing environment

Competencies:

• Frontend and customer service operations

• Cash handling cash office accuracy and compliance execution

• Labor planning scheduling and service productivity

• Service standards audit readiness and loss prevention support

Knowledge:

• Store operations service programs and frontend systems

• Cash handling procedures security protocols and transaction policies

• Scheduling tools and basic computer applications

Abilities:

• Ability to review service metrics labor usage and performance trends

• Ability to train coach and develop associates and supervisors

• Ability to stand move lift carry or push moderate loads as required

• Travel requirements: None

• Other requirements: Flexible availability including evenings weekends and holidays; reliable attendance; compliance with company policies safety standards and the Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts

• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)

• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video:ACI Values

A copy of the full job description can be made available to you.