Service Operations Coordinator

We offer complete single-source facility solutions. Our offerings include commercial MEP solutions sheet metal construction preventive maintenance and service building automation energy management and more.

Air Systems Inc. is seeking a Service Operations Coordinator thatsupports the Service Department through administration coordination reporting customer portal management and department initiatives. This role serves as a central resource for maintaining visibility of department activities supporting customer onboarding managing portal compliance requirements assisting with service agreement administration coordinating department events and communications and providing administrative support to Service leadership. The Service Operations Coordinator works closely with Management Operations Sales Dispatch Billing Customer Service and Project Management teams to improve efficiency accountability communication and customer support.

#airsys

Responsibilities Include but are not limited to:

• Manage and coordinate customer onboarding processes.
• Maintain oversight of customer vendor compliance and regulatory portals including providing internal reporting and escalation of metrics.
• Track and publish service department performance metrics and customer-required reporting.
• Prepare reports presentations and supporting materials for monthly sales meetings quarterly business reviews leadership meetings and other department functions.
• Provide administrative backup and support for service agreement administration and renewal tracking processes.
• Monitor agreement renewal status and assist with follow-up on delayed or outstanding items in conjunction with the Agreements Specialist
• Pre-Lien processing
• Prepare edit and format customer-facing and internal documents to ensure a professional and consistent appearance.
• Coordinate department functions meetings team-building activities and special events including facility coordination food orders setup logistics and communication.
• Coordinate department merchandise ordering inventory tracking and distribution.
• Maintain department trackers reports databases and shared documentation.
• Assist leadership teams with action item tracking and follow-up on department initiatives.
• Support communication and coordination between Service Operations Dispatch Sales Billing Customer Service and Project Management teams.
• Provide customer service support and assist with customer inquiries as assigned.
• Backup phone coverage and administrative support functions as required for ASI and Department
• Assist with special projects and continuous improvement initiatives (EMCOREdge).
• Maintain confidentiality of customer employee and company-sensitive information.

• High School Diploma required; Associates Degree preferred.
• Minimum 3 years administrative coordination service support customer service dispatch operations support or related experience preferred.
• Proficient with Microsoft Office Suite including Outlook Excel Word PowerPoint and Teams.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Attention to detail a priority.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong customer service and interpersonal skills.
• Ability to work effectively with employees customers and vendors.
• Ability to identify problems and recommend practical solutions.
• Professional demeanor and ability to maintain confidentiality.
• Self-motivated with the ability to work independently and as part of a team.
• Able to work in a fast-paced environment.

• Comprehensive health coverage (medical dental vision prescription).
• Telehealth access and HSA/FSA options.
• Employer-paid Life Accident and Disability Insurance: 1.5 times your salary.
• Generous paid time off with increases each year 10 paid holidays.
• On-site employee gym and EV plugs and/or bike commuter benefits.
• Opportunities for professional growth through educational assistance and career development programs.
• A flexible work environment and culture that prioritizes team collaboration work-life balance and personal well-being.

At Air Systems we believe in fostering an environment of growth integrity and respect. We take pride in being an employer that values safety teamwork and a commitment to excellence. OurStandards of Successreflect the values we uphold in every project:

• Safety First: We care about the safety and well-being of our employees partners and clients.
• Teamwork: We work together with respect integrity and a shared commitment to excellence.
• Innovation & Growth: Were always looking for better ways to do thingsand we encourage creativity and continuous improvement.

$35 - $39 per hour based on experience.

Please review our Affirmative Action Policy.

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.

At Air Systems we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties except as required by law or with your consent.