Service Operations Assistant
Job Location:
Mesquite, NV - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position assists in supervising front-end associates maintaining operational efficiency ensuring compliance with company policies and supporting service-related initiatives. The Service Operations Assistant helps promote a positive customer-focused environment while ensuring smooth daily operations.
Key Responsibilities Customer Service & Front-End Operations- Deliver exceptional customer service and promote a customer-first culture.
- Assist in overseeing front-end activities including checkout operations customer service and courtesy services.
- Resolve customer concerns complaints and service recovery situations promptly and professionally.
- Support initiatives that improve customer satisfaction and store service standards.
- Ensure customers receive timely accurate and friendly service throughout their shopping experience.
- Assist with supervising training coaching and developing front-end associates.
- Provide direction and support to cashiers service desk associates courtesy clerks and other front-end team members.
- Promote teamwork accountability and a positive work environment.
- Assist with onboarding and training new associates.
- Support performance management and recognition initiatives.
- Serve as a leader on duty when assigned.
- Assist in coordinating front-end staffing and workflow to maximize efficiency and customer service.
- Monitor checkout lane activity and adjust staffing based on business needs.
- Support daily operational plans and department objectives.
- Ensure company service standards and operating procedures are consistently followed.
- Assist with implementation of company programs promotions and operational initiatives.
- Help ensure store readiness and front-end presentation standards are maintained.
- Support cash accountability procedures and front-end financial controls.
- Assist with register audits cash pickups deposits and reconciliation activities.
- Monitor associate compliance with cash handling policies and procedures.
- Help identify and resolve cash variances and procedural concerns.
- Maintain accurate records and required operational documentation.
- Ensure compliance with company policies safety standards and operational procedures.
- Monitor front-end activities to ensure adherence to loss prevention practices.
- Support safety initiatives and help maintain a safe environment for customers and associates.
- Assist with incident reporting and follow-up activities.
- Participate in operational audits and compliance reviews as needed.
- Assist with customer service desk operations including returns exchanges refunds lottery money services and store programs where applicable.
- Support store-wide initiatives and cross-functional operational needs.
- Provide backup support for front-end and customer service functions during peak business periods.
- Assist in maintaining service desk accuracy organization and compliance.
- Help support community outreach and customer engagement activities as directed.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Junior IC
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
