Service Operations Assistant

The Service Operations Assistant supports front-end and service operations ensuring a smooth efficient and customer-focused experience. This role assists store leadership in supervising service teams maintaining operational standards and driving customer satisfaction while supporting daily execution of front-end functions.

• Support daily front-end operations including check stands self-checkout and customer service desk
• Ensure proper cash handling register procedures and balancing practices are followed
• Maintain cleanliness organization and readiness of service areas
• Assist with managing customer flow and reducing wait times
• Support implementation of company programs promotions and initiatives

• Deliver exceptional customer service and create a welcoming environment
• Handle customer inquiries returns and service issues professionally
• Resolve complaints quickly and effectively to ensure customer satisfaction
• Promote loyalty programs and store initiatives

• Assist in supervising and supporting front-end associates (cashiers courtesy clerks service desk)
• Provide coaching training and real-time feedback to team members
• Reinforce company standards policies and service expectations
• Help coordinate break schedules and ensure adequate floor coverage

• Support front-end productivity goals and service metrics
• Monitor transaction speed accuracy and service levels
• Identify opportunities to improve efficiency and customer experience
• Assist in reducing shrink through proper procedures and awareness

• Ensure compliance with company policies cash handling procedures and security standards
• Support loss prevention and shrink reduction efforts
• Maintain a safe environment for customers and employees
• Follow all regulatory and company safety guidelines

• High school diploma or equivalent required
• Previous retail or customer service experience preferred
• Front-end or cashier experience strongly preferred
• Leadership or supervisory experience a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexible schedule including evenings weekends and holidays

• Ability to stand for extended periods
• Frequent walking bending and light lifting
• Ability to assist customers and move throughout front-end areas

• Customer Focus
• Communication Skills
• Team Support & Leadership
• Organization & Time Management
• Attention to Detail
• Problem Solving