Service Manager

We are Wolverine Power Systems a leader in industrial power solution salesservice and rentals.

Powering Michigan since 1997 we pride ourselves on an ongoing tradition of providing excellent products andoutstanding service for our customers. We are a full-service distributor of Generac equipment and solutionsproviding sales service and rentals.

Primary Purpose

The Service Manager will report to the Branch Manager and is responsible for the Energy Systems service department including its personnel growth and overall partnership with the Branch Manager the Service Manager will oversee all revenue Key Performance Indicators equipment sales support and Environmental Health & Safety expectations set forth. Key responsibilities include driving technical excellence across the service organization by ensuring advanced problem resolution technical leadership and team development through Field Supervisors. This role will serve as the primary technical liaison for electrical contractors Generac owners and internal stakeholders.

Major Responsibilities

• Directly manage Field Supervisors focusing on coaching mentoring and technical skill advancement.

• Oversee technician certification programs and ensure compliance with Generac training requirements.

• Review and manage the weekly status of revenue invoicing KPIs & EH&S requirements.

• Manage all department personnel for matters including but not limited employment compensation EH&S and fleet.

• Enhance customer confidence by delivering timely expert-level technical support by coordinating technician schedules and resource allocation to meet customer demands.

• Manage service workflows to ensure jobs are completed on time within budget ensuring adherence to Generac quality standards and warranty guidelines.

• Lead root cause analysis for recurring technical problems and implement corrective actions.

• Serve as the technical liaison for major projects commissioning and troubleshooting; and as department liaison between equipment sales fabrication parts and the service team.

• Work with the Environmental Health & Safety Department to ensure compliance with safety protocols industry standards and company policies.

• Serve as the final escalation point for complex diagnostic repair warranty issues and customer issues and complaints ensuring swift resolution.

• Provide technical expertise and guidance to customers electrical contractors and engineers regarding generator solutions.

• Coordinate with the Parts Department to ensure all materials are available for customer support.

• Work with third party vendors to support all required service delivery matters.

• Invoice completed work orders while monitoring GP goals

• Assist quoting service repair jobs and recommended repairs

• Maintain an up-to-date knowledge of generator system technology including competitive industries

• Support of other Service departmental roles on an as needed basis

• Conduct performance management of all level technicians

• Review and approve Timecards and PTO

Minimum Job Requirements

Education

• Bachelors Degree in a Management or Business discipline or equivalent years of experience.

Certification / License

• Valid Driver License

Work Experience

• 3-5 years overseeing operations experience in one or more of the following areas: retail education rental military hospitality management rental or other commercial service operation.

Knowledge / Skills / Abilities

• Strong technical knowledge of diesel natural gas and propane gas generator systems.

• Basic knowledge of electrical theory and troubleshooting

• Ability to read technical manuals schematics and wiring diagrams

• Proficiency in Microsoft Office Suit (Word Excel PowerPoint Outlook).

• Strong Leadership and Team management skills.

• Excellent Organizational and problem-solving abilities.

• Effective communication skills (both written and verbal).

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Customer service mindset and ability to handle escalated service issues.

Preferred Job Requirements

Education

• Bachelors Degree in a Management or Business discipline.

Certification / License

• N/A

Work Experience

• 7 years overseeing operations experience in one or more of the following areas: retail education rental military hospitality management rental or other commercial service operation.

• 57 years in generator service electrical contracting or industrial power systems.

Knowledge / Skills / Abilities

• In-depth understanding of NFPA codes NEC and EPA regulations related to generator Installations.

• Advanced diagnostics skills on complex generator control systems (e.g. paralleling systems ATS control logic).

• Familiarity with remote monitoring technologies and loT platforms for generators.

• Experience implementing service process improvements and KPIs.

• Budgeting profit and loss and resource planning experience.

• Skilled in conflict resolution and performance management.

• Proficiency with service management software (FieldServio).

• Strong business acumen with a focus on customer satisfaction and retention.

Physical Requirements and Working Conditions

Office Environment:

While performing the duties of this job the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting close vision and the ability to adjust focus. Occasional travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veteran status or any other characteristic protected by law.