Service Manager

Job Title: Service Manager

Tempe Mechanical is growing and we need you! We offer competitive pay a full range of benefits PTO sick time company events and more. Join our team today!

Tempe Mechanical is growing and we need you! We offer competitive pay a full range of benefits PTO sick time company events and more. Join our team today!

Our Mission and Vision

To Empower people families and clients by creating a workplace where tradesmen and women can learn and develop essential life skills.

To raise a community of skilled people that will build the future and improve the quality of life for individuals and organizations.

Your Purpose in this Role

The Commercial HVAC Service Manager is responsible for managing and growing the commercial service department ensuring operational excellence customer satisfaction and profitable growth. This role oversees day-to-day service operations leads the field service team and drives new account sales through proactive business development and client relationship management. The Service Manager ensures efficient execution of service activities while expanding the companys customer base and contract portfolio.

Pay

Up to $144000.00 annually including bonuses and incentives.

Your Duties and Responsibilities

Operations & Management

• Oversee all aspects of commercial HVAC service operations including maintenance repairs and emergency response.
• Manage scheduling dispatching and technician workloads to ensure optimal efficiency and response times for their respective customers.
• Monitor work quality compliance and safety standards to ensure consistent service
• Review and approve work orders quotes and service reports to maintain accuracy and

Sales and Business Development

• Actively pursue and secure new commercial service accounts through prospecting networking and relationship building.
• Develop proposals quotes and service agreements tailored to client needs.
• Collaborate with the Director and marketing/sales teams to implement strategies that drive new revenue growth.
• Manage existing customer relationships to ensure satisfaction identify upsell opportunities and encourage renewals or contract expansions.
• Track sales performance metrics and maintain a robust pipeline of opportunities.

Leadership & Team Development

• Lead train and motivate service technicians dispatchers and coordinators to achieve departmental objectives.
• Conduct regular performance evaluations and coaching sessions to promote professional
• Foster a positive team culture focused on safety accountability and customer service.
• Facilitate regular team meetings to review safety scheduling and performance updates.

Customer Relations

• Serve as a primary point of contact fore key commercial clients.
• Respond to escalating service issues and ensure timely resolution.
• Conduct site visits and customer meetings to evaluate service quality and develop relationships
• Ensure consistent communication and follow-up with clients to strengthen long-term

Financial & Administrative

• Assist the Director with budgeting forecasting and financial reporting for the service department.
• Track and report on sales service revenue labor utilization and profit margins. - Maintain accurate and timely documentation for all service and sales activities.

Safety & Compliance

• Enforce safety policies and procedures to ensure a zero-incident culture.
• Verify technician certifications and maintain compliance with EPA OSHA and local
• Conduct periodic site inspections and safety audits.

Qualifications

• High school diploma or equivalent required; associate or technical degree in HVAC mechanical systems or related field preferred.
• Minimum 57 years of commercial HVAC experience including 23 years in a supervisory or management role.
• Demonstrated success in HVAC service operations and new business development or
• Strong understanding of commercial HVAC systems maintenance agreements and service delivery models.
• Proven ability to drive sales growth and maintain strong customer relationships.
• Excellent leadership communication and interpersonal skills.
• Strong business acumen with the ability to manage budgets pricing and profitability.
• Proficiency with service management and CRM software (e.g. Service Titan or similar).
• EPA certification and HVAC licensing preferred.

Reports To

Vice President of Operations

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Profit Sharing Retirement Plan
• ZayZoon - Wages on Demand
• 6 Paid Holidays
• 48 Hours of Paid Time Off
• 40 Hours of Sick Time

Location / Travel

• Travel to job sites across the Greater Phoenix Area.
• Corporate Office: 303 W Elliott Rd Tempe AZ 85284

Our Promise

Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Required Experience:

Manager