Service Manager

The Service Manager is responsible for leading operations sales alignment and financial performance for a vehicle upfitting division specializing in public safety platforms (law enforcement fire EMS and other emergency response vehicles). This role drives operational excellence ensures high quality build standards and delivers on-time on-budget projects while fostering strong customer and vendor relationships.

Responsibilities:

Oversee operations including production scheduling installation quality control and delivery.

Establish and drive KPIs related to throughput labor efficiency on-time delivery and quality.

Ensure all builds meet industry standards regulatory requirements and customer specifications.

Continuously improve processes workflows and shop efficiency to scale operations.

Own P&L for the division including revenue growth gross margin and cost control.

Develop and manage annual budgets forecasts and performance targets.

Identify opportunities to improve profitability through pricing strategies vendor negotiations and operational efficiencies.

Lead develop and manage cross-functional teams including shop managers technicians sales and administrative staff.

Build a high-performance culture focused on accountability safety and continuous improvement.

Recruit train and retain top talent across all functional areas.

Partner closely with sales leadership to align production capacity with pipeline and revenue goals.

Support key customer relationships including municipalities government agencies and fleet operators.

Participate in large bids RFPs and contract negotiations for public safety accounts.

Ensure a high level of customer satisfaction from order through delivery.

Maintain strict adherence to safety standards OSHA requirements and industry best practices.

Ensure compliance with public safety upfitting standards (lighting sirens communications storage etc.).

Oversee quality assurance programs to minimize rework and warranty issues.

Manage procurement vendor relationships and inventory levels to support production schedules.

Mitigate supply chain risks and ensure availability of critical components.

Optimize purchasing strategies to balance cost quality and lead times.

Qualifications:

Required:

710 years of leadership experience in vehicle upfitting automotive manufacturing or a related field.

Proven experience managing operations teams and financial performance (P&L ownership).

Strong understanding of mechanical electrical and installation processes.

Demonstrated ability to lead teams in a fast-paced production-driven environment.

Excellent communication leadership and problem-solving skills.

Preferred:

Experience in public safety emergency vehicle or fleet upfitting environments.

Familiarity with government/municipal contracts and bid processes.

Lean manufacturing or continuous improvement experience.

Experience with ERP systems (e.g. NetSuite or similar platforms).

Key Competencies

Strategic leadership and decision-making

Operational excellence and process improvement

Financial acumen

Customer-focused mindset

Team building and talent development

Working Conditions

Combination of office and shop floor environment

Frequent interaction with production teams and customers

Occasional travel for customer meetings site visits or industry events

Compensation & Benefits

Base pay $65-70K

Health dental and vision insurance

Paid time off and holidays

Retirement plan options

Company vehicle or allowance (if applicable)

About Us

Island Tech Services (ITS) provides advanced technology and vehicle upfitting solutions for Police Fire EMS and local government agencies. We specialize in rugged computing fleet integration communications and in-vehicle systems. As we continue to grow were looking for motivated detail-oriented sales professionals to help us expand our impact and serve those who serve.

Required Experience:

Manager