Service Manager

Join One of St. Louis Most Respected Automotive Groups

Suntrup Buick GMC is seeking an experienced customer-focused Service Manager to lead our service department and help drive continued growth employee development and exceptional customer satisfaction. This is an outstanding opportunity for a motivated leader who thrives in a fast-paced environment and is passionate about building strong teams delivering an exceptional customer experience and achieving operational excellence.

For over 70 years the Suntrup name has been synonymous with integrity customer service and automotive excellence throughout the St. Louis region. We are looking for a leader who shares those values and is ready to take our service department to the next level.

• Lead and manage all day-to-day service department operations
• Recruit develop mentor and retain top-performing service advisors and technicians
• Drive customer satisfaction retention and service department profitability
• Monitor and improve key performance indicators including labor sales effective labor rate technician productivity and CSI scores
• Ensure a positive and professional experience for every customer
• Maintain compliance with manufacturer policies warranty procedures and dealership standards
• Foster a culture of accountability teamwork and continuous improvement
• Work closely with Parts Sales and Executive Leadership to achieve dealership objectives

• Previous automotive service management experience preferred
• Strong leadership communication and customer relations skills
• Proven track record of improving departmental performance and profitability
• Ability to coach motivate and develop employees
• Strong organizational and problem-solving abilities
• Experience with dealership management systems and service department processes
• Commitment to delivering an exceptional customer experience

We offer a competitive compensation package designed to reward performance and success:

• Base Salary Performance-Based Commission
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Discounts on Vehicles Parts and Service
• Ongoing Training and Professional Development Opportunities
• Career Advancement Opportunities within the Suntrup Auto Group

At Suntrup Buick GMC we believe our people are our greatest asset. We invest in our employees provide opportunities for growth and create an environment where leaders can make a meaningful impact. If youre ready to lead a high-performing team and build lasting customer relationships we want to hear from you.

Apply today and become part of a dealership group where Service is an Art.