Service Manager
Job Summary
- Lead manage and develop the service department team.
- Deliver exceptional customer service and build long-term customer relationships.
- Oversee daily service department operations to ensure efficiency and productivity.
- Monitor department performance profitability and customer satisfaction.
- Maintain high standards for service quality and customer communication.
- Develop and implement processes to improve workflow and overall department performance.
- Resolve customer concerns professionally and promptly.
- Foster a positive accountable and team-oriented work environment.
- Previous experience managing an automotive dealership service department.
- Strong leadership team-building and management skills.
- Excellent customer service and communication abilities.
- Ability to drive performance productivity and profitability.
- Strong organizational and problem-solving skills.
- CDJR dealership experience is a major plus.
- A customer-first mindset and commitment to operational excellence.
Required Skills:
Lead manage and develop the service department team. Deliver exceptional customer service and build long-term customer relationships. Oversee daily service department operations to ensure efficiency and productivity. Monitor department performance profitability and customer satisfaction. Maintain high standards for service quality and customer communication. Develop and implement processes to improve workflow and overall department performance. Resolve customer concerns professionally and promptly. Foster a positive accountable and team-oriented work environment. Qualifications Previous experience managing an automotive dealership service department. Strong leadership team-building and management skills. Excellent customer service and communication abilities. Ability to drive performance productivity and profitability. Strong organizational and problem-solving skills. CDJR dealership experience is a major plus. A customer-first mindset and commitment to operational excellence.