Service Experience Advisor

MICRO CENTER is the nations leading computer and electronics big box retailer offering more than 40000 top technology products. For over 45 years our success has been driven by unmatched expertise a passion for innovation and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retailits an opportunity to be at the forefront of fast-growing tech including edge AI advanced 3D printing robotics and emerging maker solutions shaping the future.

At Micro Center Passion Energy and Commitment arent just wordstheyre how we work grow and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported empowered and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated results-oriented SERVICE EXPERIENCE ADVISOR. This role serves as the primary customer contact at the Knowledge Bar providing consultative support identifying customer needs and recommending appropriate service solutions and value-added offerings. The role is responsible for accurately processing service check-ins basic troubleshooting point-of-sale transactions and routing work to the appropriate service teams while ensuring clear communication of pricing timelines and service expectations.

What Youll Do

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value-added services such as PriorityCare Data Backup ESET and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing timelines and expectations at time of check-in
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean organized and customer-ready workspace
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

What Were Looking For

• High School diploma or equivalent required
• No prior technical experience required
• Strong preference given to candidates with customer-facing commissioned sales hospitality and/or retail experience
• Demonstrated ability to build rapport earn trust and explain services or solutions clearly and professionally
• Flexible availability including early mornings evenings weekends and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 2650 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand toolsincluding screwdrivers soldering irons heat guns tweezers and specialized instrumentsto perform delicate repairs as well as repetitive keyboard operation

Benefits That Support Your Growth and WellâBeing

At Micro Center were committed to taking care of our associates so they can thriveboth at work and in life. Our comprehensive benefits package includes:

• Medical Dental & Vision Coverage for regular fullâtime associates
• Competitive Employee Discount including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest recharge and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• IndustryâLeading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture our growth and our success for more than four decadesand its what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Required Experience:

Unclear Seniority