Service Desk Technician

Arctiq is a global intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure Networking & Connected Experiences Cybersecurity Data & AI Autonomous Operations & Intelligence and Enterprise Service Management. We help organizations operate secure and modernize complex environments by unifying infrastructure networking data security automation and observability under a single integrated operating model. Our work focuses on helping customers reduce operational friction improve resilience and make better faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

**This is a hybrid full-time opportunity for one of Arctiqs clients - Can be located in Boulder or Denver Colorado with occasional travel to other Colorado offices**

Position Overview:

Provide technical assistance and answers to users questions assisting users by troubleshooting problems with computer hardware or software.

Job Responsibilities:

• Identifies investigates and resolves users problems with computer software and hardware.
• Fields support calls chat email and/or other communication from users with inquiries regarding software connectivity printing and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prioritizing tasks and meeting SLAs in a fast-paced environment.
• Ability to analyze issues identify root causes and provide effective solutions.
• Guides users through diagnostic and troubleshooting processes which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Assist in setting up and shipping computer hardware to new users.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Qualifications:

• Bachelors degree in Computer Science or related field.
• 3 years of experience in customer technical support highly preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient in managing M365 applications including Exchange Online SharePoint Teams and OneDrive.
• Experience in troubleshooting Microsoft Teams issues setting up channels and managing collaboration features.
• Familiarity with Intune for mobile device management (MDM) and endpoint security.
• Competent in diagnosing and resolving Windows-related problems.
• Skilled in M365 user provisioning license management and mailbox administration.
• Proficient in using service desk tools such as Service Desk Plus Jira Service Desk or Zendesk.
• Ability to follow instructions be a team player handle stress meet tight deadlines demonstrate an upbeat demeanor.
• Must be able to lift at least 15 pounds.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants only those who are selected for an interview will be contacted.

Required Experience:

Junior IC