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Service Desk Engineer

Job Location:

Blue Bell, PA - USA

Monthly Salary: Not provided by the employer

Posted: 4 June 2026 (30+ days ago)

Application Deadline: 1 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Service Desk Engineer

Blue Bell PA(Onsite)

Fulltime

Job Description

Must Have Technical/Functional Skills

ServiceDesk E2 ITIL Windows MAC Networking

Roles & Responsibilities

Ticket Logging: Receive log and categorize incidents and service requests.
First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
User Assistance: Support users with common issues (password reset access basic IT issues).
Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
SLA Adherence: Ensure timely response and resolution within agreed SLAs.
Documentation: Update tickets with accurate actions and resolution details.
Communication: Keep users informed on status and closure.

Generic Managerial Skills If any

Understand SLAs and KPIs

Thanks & Regards

Chandragupt Shivam

Ph : EXT-3188

Apply Now