Service Delivery Coordinator (Onsite) (8am-5pm)

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

Asset Lifecycle Management

Iron Mountains Asset Lifecycle Management (ALM) business is responsible for the deployment management and ultimate decommissioning and disposition of technology assets. These include hard drives servers laptops tablets and network devices that contain customer or organizational data that needs utmost safeguarding when they reach their end of useful life.

In the process ALM takes IT assets to sanitize clean and remove the data and recycle or repurpose in a sustainable and environmentally sound way.

Elevate Your Career at Iron Mountain

As a Service Delivery Coordinator youll play a vital role in supporting a high-value client and ensuring a high-touch client this role you will oversee the redeployment and lifecycle management of IT assets support short-term project execution and coordinate internal and external logistics across a large-scale multi-site operation.

Youll be key in managing asset returns processing and redeployment while ensuring tight coordination with internal processing centers and client stakeholders. A significant part of your responsibility will be directing logistical traffic and managing the movement of assets across a large network of sites.

• Remote opportunity

• FULL BENEFITS Starting Day 1

• Flexible Vacation Policy

• 401(k) with Company Match & Employee Stock Purchase Program

• Tuition Reimbursement

Salary:$68400

• Client interface for customer service handling of Inventory Control and Asset Decommissioning; including destruction and applicable security requirements.

• Manage Asset tracking and reporting for the Life-cycle management of assets including decommission and destruction and security certification attainment.

• Manage third party vendors for warranty management and process improvement associated with asset disposal; including Client Revenue Share Process.

• Client interface for project management of new bank sites: including asset tracking and deployment along with management of third party vendors.

• Create and provide Statement of Work summary for building closures restacks and consolidations.

Other Responsibilities:

• Facilitate weekly meeting with client to review Documentation and Change Management.

• Assist client with process improvement associated with shipping resulting in reduction of shipping costs and increased asset control.

• Weekly meeting with Project Manager and client regarding new install schedule documenting actions owners and timelines.

• Management of monthly client invoicing and third party vendor management.

• Monthly client project reporting relating to costs associated with asset deployment and decommissioning.

• Conduct monthly Customer Satisfaction survey with focus on results associated with delivery improvements.

• Initiate and oversee client onsite visits and physical audits of Client Supply Product IT Asset Disposition/Disposal: including documented actions timelines and owners for client approval.

• 2 years of program or project management experience

• Strong understanding of internal logistics IT asset management and customer-facing project coordination.

• Ability to manage multiple workstreams and triage asset requests from stakeholders who may require specific device counts or configurations.

• Detail-oriented with strong organizational and multitasking skills.

• Excellent verbal and written communication with comfort communicating at both operational and executive levels.

• Proven ability to self-manage make decisions independently and drive execution without close oversight.

• Proactive solutions-focused and calm under pressure.

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

US: Iron Mountain is an equal opportunity employer and does not discriminate on the basis of race color creed religion national origin ancestry citizenship status marital status age sexual orientation disability veteran status or other legally protected classifications under applicable federal state or local laws in making employment decisions.

Join us at the Mountain where culture and values are practiced and respected every day. Apply Now!

Please note that an employees starting salary may vary based on a variety of factors. WhereState Municipal Provincial Territorial or other legal minimum wages exceed the federal minimum wage employees are entitled to the higher rate.