Service Coordinator

Service Coordinator
Location: Windsor CT (onsite)
Salary: $55000 - $65000 Benefits
Benefits: Medical Dental Vision Life Disability 401k w/match Holidays PTO
Job Type: Full-Time
Typical Hours: Mon-Fri 40 hrs./wk. (Flexible)
Start Date: ASAP
Sponsorship is not available

Service Administrator Description

Our client a global manufacturing leader is seeking a highly organized Service Coordinator to support their Windsor CT this role you will coordinate Field Service Engineers manage service requests and documentation and serve as the primary liaison between customers technicians and internal teams. The ideal candidate is proactive detail-oriented and thrives in a fast-paced collaborative environment with the ability to manage competing priorities communicate effectively across departments and provide exceptional support to both customers and the service team. This is a great opportunity for someone with experience supporting field service operations within a manufacturing industrial equipment or other technical environment.

Service Coordinator Responsibilities

Coordinate and schedule Field Service Engineer appointments and service calls
Serve as the primary point of contact for customers regarding service requests equipment status and scheduling updates
Process service reports work orders invoices and related documentation
Maintain accurate customer equipment and service history records within company systems
Monitor open service tickets to ensure timely follow-up and resolution
Coordinate technician schedules parts availability and required documentation
Assist with warranty claims purchase orders and billing inquiries
Partner with Sales Service Operations and other internal departments to support customer satisfaction
Maintain inventory records and assist with ordering parts and supplies

Service Coordinator Qualifications

2 years of administrative or customer support experience required
Experience within manufacturing industrial equipment engineering or other technical environments required
Strong organizational and multitasking skills with excellent attention to detail required
Excellent written and verbal communication skills required
Proficiency with Microsoft Office required