Service Coordinator
Job Location:
Newnan, GA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Not just a job but a career
Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18000 employees work in over 60 countries with one corporate mission to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.
Job Responsibilities:
Service Coordination & Dispatching
Coordinate and dispatch Field Service Engineersand required materialsto customer locations based on service requirements resource availability and business priorities.
Monitor service schedules and communicate updates changes or issues to customers and internal stakeholders.
Serve as a liaison between customers service personnel and internal teams tofacilitateeffective service delivery.
Order Management & Processing
Enter review andmaintainparts andon-demand serviceorderrequests in company systems.
Maintainaccuratedocumentation and records for service activities and customer transactions.
Ensuretimelyandaccuratelogging of customer orders and service requests.
Verify service documentation and supporting records to ensure billing accuracy.
Assistwith invoice generation tracking and resolution of billing discrepancies.
Procurement & Vendor Coordination
Coordinate third-party procurement of equipment materials and servicesto supportservice operations.
Work with approved vendorsto place orders andmonitordelivery schedules.
Resolvepurchasingand delivery issues as needed to support project timelines.
Process and trackCENTUMsoftware license orders and relatedcontractcustomer requests.
Coordinate with internal departments toprocureand shipinventorypartsto support on-sitefield service activities.
Project Closeout & Documentation
Support project closeout activities and documentation compliance requirements.
Upload andmaintainbuildbooks and project documentation upon completion of customer projects.
Ensureall required records reports and customer deliverables are properly archived.
Customer Experience & Reporting
Conduct customer satisfaction surveys following completion of service work and document feedback.
Escalate customer concerns and support continuous improvement initiatives.
Preparemonthlyreportandmaintainservice-related metrics as.
Job Requirements:
- Strongorganizational and multitasking skills with the ability to manage multiple priorities.
- Excellent customer service and communication skills.
- Strongattention to detail and accuracy in data entry billing and documentation.
- Ability to coordinate activities across multiple departments and stakeholders.
- Proficiencyin Microsoft Office applications including Excel Outlook and Word.
- Abilityto work independently and exercise sound judgment in a fast-paced environment.
Minimum Qualifications:
High School Diploma or GED Equivalent
5 years of experience in service coordination customer service field service operations order management or related administrative support functions.
Experience supporting technical service organizations
Preferred Qualifications:
Associates degree in Business Administration Operations Engineering Technology or related field preferred.
Experience withSAP CRM or service management systems preferred.
Work Environment:Primarily performed in an office environment with regular use of a computer telephone and other standard office equipment. Frequent interaction with customers Field Service Engineers vendors and internal departments via phone email and virtual meetings. Fast-paced work environment requiring management of multiple priorities deadlines and service requests simultaneously. May occasionally beto attend operational meetings customer sites or company events.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
Are you being referred to one of our roles If so ask your connection at Yokogawa
about our Employee Referral process!
Required Experience:
IC
About Company
Yokogawa is a leading provider of Industrial Automation and Test and Measurement solutions. Combining superior technology with engineering services, project management, and maintenance, Yokogawa delivers field proven operational efficiency, safety, quality, and reliability.
