Service Center Support

POSITION OVERVIEW:
Responsible for handling the needs of customers processing documentation that accompanies the movement of freight and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS:

• Perform administrative/clerical functions including but not limited to maintaining files copying imaging answering phones data entry sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers which includes determining pick-up and/or delivery needs problem resolution updating systems to meet customer special handling requirements selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include but not limited to accurately status shipments generate freight bills and/or correct freight bills etc.
• Administer freight pick-up process as required
• Assist customers via phone e-mail and/or fax in all inquiries including but not limited to tracing shipments rate quotes tariff discrepancies billing and/or invoicing questions etc.
• Make freight delivery appointments as required
• Review drivers Hours-of-Service logs to ensure accuracy as required; report discrepancies to appropriate leadership member
• Assist city operations including but not limited to checking-in drivers and processing related documentation coordinating drop-off situations coordinating driver collections etc.
• Communicate with sales operations and other service centers and/or departments to ensure customers needs are achieved and all issues are resolved
• Reconcile cash and checks collected prepare deposits and prepare COD check remittance to customers as required
• Comply with all applicable laws/regulations as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers needs
• Ability to use general office equipment e.g. computer fax machine copier scanner etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

WORKING CONDITIONS:

Office/dock environment

Fast-paced; deadline oriented

Hours may vary due to operational needs