Service Center Supervisor

The Opportunity

The Facilities Service Center Supervisor plays a key role in supporting the day-to-day operations of Facilities Management on the Daytona Beach Campus. This position oversees the coordination screening documentation and dispatching of Facilities service requests received through phone email Ready Request staff requests and contractor requests.

The Supervisor serves as a central point of contact for Facilities Management coordinating service requests across multiple trades and assisting with Facilities support for special events. This position also oversees the Vehicle Loaner Program monitors the KeyTrak system coordinates with external maintenance contractors and provides support for the departments front desk operations.

In addition the Facilities Service Center Supervisor supervises two part-time student employees including responsibility for interviewing hiring training scheduling and day-to-day supervision. The position also coordinates student support projects for Facilities managers and helps ensure a high level of service and performance across the Service Center.

This is an excellent opportunity for an organized customer-focused professional who enjoys working in a fast-paced environment coordinating multiple priorities and serving as a critical connection between customers Facilities staff and service providers.

About us

For over 100 years Embry-Riddle has been the worlds leading aviation and aerospace university educating more than 30000 students across residential campuses in Daytona Beach Florida and Prescott Arizona as well as through a global network of Worldwide locations and online programs. With more than 165000 alumni around the world our impact reaches every corner of the aerospace aviation defense and technology industries.

Today our faculty researchers and professional staff are advancing innovation across aviation space artificial intelligence cybersecurity autonomous systems and next-generation engineering. Working alongside industry leaders government agencies and innovators they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator researcher administrator technologist or industry professional your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery purpose and excellenceand help shape the future of aerospace.

• Generous Time Off:Enjoy up to 18 days of paid leave in your first year including 3 days granted upon hire and 15 days accrued throughout the year. Youll also receive 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Personal Leave:Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly rate for this role isup to$20.00. The final offer will be based on the candidates skills qualifications and experience as well as applicable state regulations internal equity and business needs and may fall outside of the stated range.

Required Qualifications:

• High school diploma or GED-level education with proficiency in grammar spelling basic composition and mathematics.

• 35 years of related administrative experience.

• Prior experience performing customer service functions by phone and in person.

• Strong analytical skills and in-depth knowledge of information systems.

• Technical proficiency with Microsoft operating systems and applications including Word Excel Access PowerPoint Outlook/email and Internet-based end-user applications.

• Ability to manage multiple tasks simultaneously prioritize requests analyze information and make appropriate decisions.

• Ability to communicate effectively and interact professionally with coworkers customers and other individuals.

• Ability to work independently exercise sound judgment and follow established guidelines and procedures.

Preferred Qualifications:

• Experience using an Integrated Workplace Management System (IWMS) Computerized Maintenance Management System (CMMS) or similar software.

• Working knowledge or experience in facilities/trades-related areas such as HVAC electrical plumbing or building components.

• Experience coordinating service requests dispatching personnel or working in a facilities service center environment.

• Previous experience supervising training or scheduling student employees.

Additional Requirements:

• Ability to maintain a consistent work pace meet established schedules and maintain regular attendance and punctuality.

• Ability to communicate detailed information accurately and effectively.

• Ability to respond appropriately to changing priorities and multiple simultaneous requests.

• In the event of a disaster may be required to participate in recovery operations and work outdoors in inclement weather and subtropical conditions.

The position is scheduled for 40 hours per week MondayFriday 8:00 a.m.5:00 p.m. with adjusted hours during the Universitys summer four-day workweek.

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition number R312156. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry-Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.